Senior Admin Team Lead - Ops & Data Reporting

Emirates Airlines - Other locations; Dubai; On-site; AED 90,000 - 120,000; Full time

Benefits offered by this job

Flight benefits

Hotel discounts

Travel perks

Job summary

Emirates is seeking an experienced Admin Officer in Dubai to lead and develop an internal admin team providing a customer-focused service within medical clinics. You will establish policies, manage day-to-day operations, and coach staff while ensuring alignment with scheduling and corporate requirements.

The role requires 5+ years in administration, strong data skills with Excel/Power BI, and the ability to analyze large datasets and write reports.

Qualifications

• 12 years schooling or equivalent
• 5+ years experience in Administration
• Experience managing mid-sized customer focused teams (10+ members)
• Proven ability to coach and motivate staff
• Advanced Microsoft Office skills including Excel and Power BI and writing formulas
• Ability to analyze, interpret and present large datasets in reporting tools

Responsibilities

• Lead and develop a team of administrative staff to provide a consistent, customer-oriented service
• Establish and prioritise department policies, processes, and tasks with clear accountabilities
• Ensure delivery of department and corporate requirements in liaison with Scheduling
• Provide hands-on supervision and day-to-day management of the admin team
• Coach and provide timely feedback and performance management
• Resolve operational issues with root-cause analysis and corrective action
• Maintain excellent customer service among front line admin staff and ensure policy adherence
• Monitor diary management and optimize clinic utilization while updating internal guidelines
• Communicate with Clark Contract Centre and identify gaps

Skills

Administration

Team management

Coaching

Data analysis

Reporting

Education

12 years schooling

Tools

Excel

Power BI

Job description

Emirates is seeking an experienced Admin Officer in Dubai to lead and develop an internal admin team providing a customer-focused service within medical clinics. You will establish policies, manage day-to-day operations, and coach staff while ensuring alignment with scheduling and corporate requirements.

The role requires 5+ years in administration, strong data skills with Excel/Power BI, and the ability to analyze large datasets and write reports.