Admin Officer

The Emirates Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

The Emirates Group is seeking an experienced Admin Officer to lead a mid-sized administrative team within our medical services context. You will establish policies, supervise day-to-day operations, coach staff, and ensure efficient, customer-focused support across internal clinics and departments.

Ideal candidates bring 5+ years in administration, strong coaching skills, and advanced Excel and Power BI capabilities to analyze data and produce reports for management.

Qualifications

• 5+ years experience in Administration
• Experience managing mid-sized teams (10+ members)
• Proven coaching and staff motivation
• Advanced Excel and Power BI data analysis
• Ability to write comprehensive reports

Responsibilities

• Establish and prioritise department policies, processes and procedures into discrete tasks with clear accountabilities
• Provide effective supervision and day-to-day management of an admin team
• Manage performance, provide feedback and coaching
• Act as escalation point for policy issues and make decisions within established frameworks
• Identify gaps and implement improved working methods and practices
• Ensure delivery of excellent customer service amongst all front line admin staff
• Monitor diary management for the area and optimize clinic utilization
• Keep guidelines and policies up to date and ensure staff adherence
• Maintain continuous communication with the Clark Contract Centre and related functions

Skills

Team leadership

Coaching

Advanced Microsoft Office

Excel

Data analysis

Reporting

Education

12 years schooling or equivalent

Tools

Power BI

Job description

At Emirates our company s medical team makes a huge impact on our ability to provide medical and clinical safety for our employees and their dependents Through our company medical clinics we provide world-class facilities and patient care across family medicine dental psychology and more As an strong Admin Officer strong you will be responsible for job managing and developing a team of Administrative Staff to provide a consistent efficient and responsive customer-oriented specialist service to an internal customer base strong strong strong In this role you will strong Establish and prioritise department policies processes and procedures into discrete tasks with clear accountabilities Ensure delivery of department and corporate requirements in liaison with internal and related functions e g Scheduling Provide Effective hands-on supervision and day to day management of an admin team Responsible for their performance management providing timely feedback and coaching when required Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve Identify and deliver improved working methods and practices Ensure delivery of excellent customer service amongst all front line admin staff guide and develop staff ongoing supported by training programs Monitor diary management for specific area ensure clinics are monitored and utilization is optimized Keeping guidelines and policies up to date for specific area ensure all staff adhere to the internal policies and guidelines Ensure continuous communication with the Clark Contract Centre and identify gaps.

To be considered for this role, you must meet the below requirements:

• 12 years schooling or equivalent.
• 5+ years experience in Administration.
• Experience in managing mid-sized customer focused teams ( 10 members or more).
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI & writing formula.
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports.