Admin Team Lead — Operations & Data Analytics

Emirates; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Emirates Group in Dubai is seeking an Admin Officer to lead a mid-sized administrative team and drive consistent, efficient service across internal customers. The role involves developing department policies, supervising day-to-day activities, and coaching staff to uphold high standards.

The position requires strong MS Office skills, data analysis capabilities, and experience in reporting. Join a fast-paced, cosmopolitan environment with opportunities for growth and professional development.

Qualifications

• 5+ years experience in Administration.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI & writing formula.
• Ability to write comprehensive reports.

Responsibilities

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities.
• Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).
• Provide Effective hands‑on supervision and day to day management of an admin team.
• Responsible for their performance management, providing timely feedback and coaching when required
• Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
• Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve.
• Identify and deliver improved working methods and practices.
• Ensure delivery of excellent customer service amongst all front line admin staff, guide and develop staff ongoing supported by training programs.
• Monitor diary management for specific area, ensure clinics are monitored and utilisation is optimised. Keeping guidelines and policies up to date for specific area, ensure all staff adhere to the internal policies and guidelines.
• Ensure continuous communication with the Clark Contract Centre and identify gaps.

Skills

Coaching & mentoring

Data analysis

Team leadership

Report writing

Education

12 years schooling or equivalent

Tools

Excel

Power BI

Job description

Emirates Group in Dubai is seeking an Admin Officer to lead a mid-sized administrative team and drive consistent, efficient service across internal customers. The role involves developing department policies, supervising day-to-day activities, and coaching staff to uphold high standards.

The position requires strong MS Office skills, data analysis capabilities, and experience in reporting. Join a fast-paced, cosmopolitan environment with opportunities for growth and professional development.