Medical Admin Lead: Patient Services & Operations

The Emirates Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

The Emirates Group is seeking an experienced Admin Officer to lead a mid-sized administrative team within our medical services context. You will establish policies, supervise day-to-day operations, coach staff, and ensure efficient, customer-focused support across internal clinics and departments.

Ideal candidates bring 5+ years in administration, strong coaching skills, and advanced Excel and Power BI capabilities to analyze data and produce reports for management.

Qualifications

• 5+ years experience in Administration
• Experience managing mid-sized teams (10+ members)
• Proven coaching and staff motivation
• Advanced Excel and Power BI data analysis
• Ability to write comprehensive reports

Responsibilities

• Establish and prioritise department policies, processes and procedures into discrete tasks with clear accountabilities
• Provide effective supervision and day-to-day management of an admin team
• Manage performance, provide feedback and coaching
• Act as escalation point for policy issues and make decisions within established frameworks
• Identify gaps and implement improved working methods and practices
• Ensure delivery of excellent customer service amongst all front line admin staff
• Monitor diary management for the area and optimize clinic utilization
• Keep guidelines and policies up to date and ensure staff adherence
• Maintain continuous communication with the Clark Contract Centre and related functions

Skills

Team leadership

Coaching

Advanced Microsoft Office

Excel

Data analysis

Reporting

Education

12 years schooling or equivalent

Tools

Power BI

Job description

The Emirates Group is seeking an experienced Admin Officer to lead a mid-sized administrative team within our medical services context. You will establish policies, supervise day-to-day operations, coach staff, and ensure efficient, customer-focused support across internal clinics and departments.

Ideal candidates bring 5+ years in administration, strong coaching skills, and advanced Excel and Power BI capabilities to analyze data and produce reports for management.