Admin Officer - Emirates Group Medical

Emirates Airlines - Other locations; Dubai; On-site; AED 90,000 - 120,000; Full time

Benefits offered by this job

Flight benefits

Hotel discounts

Travel perks

Job summary

Emirates is seeking an experienced Admin Officer in Dubai to lead and develop an internal admin team providing a customer-focused service within medical clinics. You will establish policies, manage day-to-day operations, and coach staff while ensuring alignment with scheduling and corporate requirements.

The role requires 5+ years in administration, strong data skills with Excel/Power BI, and the ability to analyze large datasets and write reports.

Qualifications

• 12 years schooling or equivalent
• 5+ years experience in Administration
• Experience managing mid-sized customer focused teams (10+ members)
• Proven ability to coach and motivate staff
• Advanced Microsoft Office skills including Excel and Power BI and writing formulas
• Ability to analyze, interpret and present large datasets in reporting tools

Responsibilities

• Lead and develop a team of administrative staff to provide a consistent, customer-oriented service
• Establish and prioritise department policies, processes, and tasks with clear accountabilities
• Ensure delivery of department and corporate requirements in liaison with Scheduling
• Provide hands-on supervision and day-to-day management of the admin team
• Coach and provide timely feedback and performance management
• Resolve operational issues with root-cause analysis and corrective action
• Maintain excellent customer service among front line admin staff and ensure policy adherence
• Monitor diary management and optimize clinic utilization while updating internal guidelines
• Communicate with Clark Contract Centre and identify gaps

Skills

Administration

Team management

Coaching

Data analysis

Reporting

Education

12 years schooling

Tools

Excel

Power BI

Job description

Job description

Job Purpose At Emirates, our company's medical team makes a huge impact on our ability to provide medical and clinical safety for our employees and their dependents. Through our company medical clinics, we provide world-class facilities and patient care across family medicine, dental, psychology and more!

As an Admin Officer, you will be responsible for job managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive, customer-oriented specialist service to an internal customer base.

In this role, you will:

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities.
• Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).
• Provide Effective hands-on supervision and day to day management of an admin team.
• Responsible for their performance management, providing timely feedback and coaching when required
• Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
• Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve.
• Identify and deliver improved working methods and practices.
• Ensure delivery of excellent customer service amongst all front line admin staff, guide and develop staff ongoing supported by training programs.
• Monitor diary management for specific area, ensure clinics are monitored and utilization is optimized. Keeping guidelines and policies up to date for specific area, ensure all staff adhere to the internal policies and guidelines.
• Ensure continuous communication with the Clark Contract Centre and identify gaps.

Qualification

To be considered for this role, you must meet the below requirements:

• 12 years schooling or equivalent.
• 5+ years experience in Administration.
• Experience in managing mid-sized customer focused teams ( 10 members or more).
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI & writing formula.
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.