Admin Officer - Emirates Group Medical

Emirates; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Emirates Group in Dubai is seeking an Admin Officer to lead a mid-sized administrative team and drive consistent, efficient service across internal customers. The role involves developing department policies, supervising day-to-day activities, and coaching staff to uphold high standards.

The position requires strong MS Office skills, data analysis capabilities, and experience in reporting. Join a fast-paced, cosmopolitan environment with opportunities for growth and professional development.

Qualifications

• 5+ years experience in Administration.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI & writing formula.
• Ability to write comprehensive reports.

Responsibilities

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities.
• Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).
• Provide Effective hands‑on supervision and day to day management of an admin team.
• Responsible for their performance management, providing timely feedback and coaching when required
• Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
• Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve.
• Identify and deliver improved working methods and practices.
• Ensure delivery of excellent customer service amongst all front line admin staff, guide and develop staff ongoing supported by training programs.
• Monitor diary management for specific area, ensure clinics are monitored and utilisation is optimised. Keeping guidelines and policies up to date for specific area, ensure all staff adhere to the internal policies and guidelines.
• Ensure continuous communication with the Clark Contract Centre and identify gaps.

Skills

Coaching & mentoring

Data analysis

Team leadership

Report writing

Education

12 years schooling or equivalent

Tools

Excel

Power BI

Job description

Job Purpose At Emirates, our company's medical team makes a huge impact on our ability to provide medical and clinical safety for our employees and their dependents. Through our company medical clinics, we provide world-class facilities and patient care across family medicine, dental, psychology and more!

Job Purpose At Emirates, our company's medical team makes a huge impact on our ability to provide medical and clinical safety for our employees and their dependents. Through our company medical clinics, we provide world-class facilities and patient care across family medicine, dental, psychology and more! As an Admin Officer, you will be responsible for job managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive, customer-oriented specialist service to an internal customer base.

In This Role, You Will

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities.
• Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).
• Provide Effective hands‑on supervision and day to day management of an admin team.
• Responsible for their performance management, providing timely feedback and coaching when required
• Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
• Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve.
• Identify and deliver improved working methods and practices.
• Ensure delivery of excellent customer service amongst all front line admin staff, guide and develop staff ongoing supported by training programs.
• Monitor diary management for specific area, ensure clinics are monitored and utilisation is optimised. Keeping guidelines and policies up to date for specific area, ensure all staff adhere to the internal policies and guidelines.
• Ensure continuous communication with the Clark Contract Centre and identify gaps.

Qualification

To be considered for this role, you must meet the below requirements:

• 12 years schooling or equivalent.
• 5+ years experience in Administration.
• Experience in managing mid‑sized customer focused teams ( 10 members or more).
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI & writing formula.
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports.

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop their careers.

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast‑paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career's website: www.emirates.com/careers.