Admin Officer - dnata Airport Operation

The Emirates Group; Abu Dhabi; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

The Emirates Group in the United Arab Emirates is seeking an Admin Officer to lead an administrative team, shaping policies and ensuring efficient, customer‑oriented support across departments. You will supervise day‑to‑day activities, manage personnel records, and drive data‑driven reporting with Power BI and Excel.

Key responsibilities include coordinating recruitment, maintaining dashboards, and supporting executive meetings while identifying cost‑effective travel and operational

Formación

• Minimum 5 years in an administrative role.
• Experience managing mid-sized teams of 10+ staff.
• Ability to write clear and comprehensive reports.
• Strong MS Office skills with advanced Excel and Power BI capabilities.
• Analytical skills to interpret large datasets using reporting tools.
• Thorough understanding of the Emirates Group's policies and practices.
• Proven coaching and development of staff.

Responsabilidades

• Lead and develop Administrative Staff to deliver customer‑oriented service.
• Establish and prioritise department policies and processes.
• Provide hands‑on supervision and day‑to‑day management.
• Act as first point of escalation for policy issues and continuous improvement.
• Maintain personnel systems and records, leave, attendance, and appraisals.
• Manage recruitment processes and align staffing with workload.
• Ensure data accuracy and develop dashboards using Power BI.
• Present data-driven insights to support decisions.
• Coordinate executive meeting support and diary management.
• Manage office administration, supplies, IT requests, and documentation.
• Coordinate travel arrangements including visas and bookings.
• Support special projects, events, and budget management.

Conocimientos

People management

Data analysis

Reporting

Power BI

Excel

Microsoft Office

Educación

12 years schooling

Herramientas

Power BI

Excel

Microsoft Office

Reporting tools

Descripción del empleo

Responsibilities

• As an Admin Officer you will be responsible for managing and developing a team of Administrative Staff to provide a consistent efficient responsive and customer‑oriented specialist service to an internal customer base.


• In this role you will Establish and prioritise department policies processes and procedures into discrete tasks with clear accountabilities ensuring the delivery of departmental and corporate requirements in liaison with internal and related functions e.g. Scheduling.


• Provide effective hands‑on supervision and day‑to‑day management of an administrative team including performance management coaching and timely feedback to support individual and team development.


• Act as the first point of escalation for policy‑related issues making decisions within established frameworks resolving operational issues through root cause analysis and corrective actions and continuously reviewing and improving working methods practices productivity role enrichment and service delivery.


• Manage the efficient maintenance of personnel systems and records including leave planning sickness workplace injuries promotions performance feedback disciplinary actions appreciations Najm and attendance exception recording.


• Capture analyse and maintain related data manpower turnover and vacancy information to support workforce planning ensure adequate staffing levels minimise operational disruption and optimise the use of resources.


• Manage the department s recruitment process including monitoring vacancies initiating and following up on P2Ps advice coordinating interview schedules with Recruitment and supporting staffing requirements.


• Ensure the quality accuracy and timely updating of information within internal systems and develop and maintain databases and dashboards for operational financial safety and quality data using Power BI and other reporting platforms.


• Interpret analyse and present data‑driven insights and reports to internal and external stakeholders to support business decision‑making.


• Provide administrative and logistical support for executive meetings and stakeholder engagements including diary management meeting room bookings communications scheduling calendar invitations meeting preparation minute‑taking publication of minutes and follow‑up on outstanding action items.


• Support day‑to‑day office administration by managing office supplies stationery office equipment maintenance airport passes building access car park access IT equipment requests and the compilation and formatting of documents reports and presentations.


• Coordinate travel‑related arrangements including visas tickets accommodation bookings duty travel claims and expense processing through TRIPS while identifying the most cost‑effective options near airports units or offices.


• Support special projects staff familiarisation and training activities budget and expense management tender requests e.g. RFTs facilities and campaign activities corporate giveaways and the planning and coordination of internal and external events conferences and campaigns in liaison with CCMB and other stakeholders.

Requirements

• Have completed 12 years of schooling or equivalent.


• Have a minimum of 5 years' experience in an administrative role.


• Experience in managing mid‑sized, customer‑focused teams of 10 or more team members.


• Ability to write clear and comprehensive reports.


• You'll have an edge if you have: Advanced Microsoft Office skills, including analysing data in Excel and Power BI, and creating complex formulas.


• Strong ability to analyse, interpret, and present large datasets using various reporting tools and techniques.


• Thorough understanding of The Emirates Group's policies, processes, and practices.


• Proven ability to coach, develop, and motivate staff.