Administrative Operations Lead

Emirates Airlines - Other locations; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Travel benefits

Flight and hotel discounts

Job summary

Emirates Airlines seeks an Admin Officer to lead a team of Administrative Staff, ensuring efficient, client-focused services across internal functions. You will develop policies, supervise performance, and drive data reporting using Power BI to support decision-making.

The role involves coordinating recruitment, travel arrangements, and executive meeting support, with a strong emphasis on process improvement and quality of service.

Qualifications

• Must have 12 years of schooling or equivalent.
• Minimum 5 years of experience in an administrative role.
• Experience managing mid-sized, customer-focused teams of 10+ members.
• Ability to write clear and comprehensive reports.

Responsibilities

• Establish and prioritise department policies and procedures with clear accountabilities.
• Provide hands-on supervision and coaching of the administrative team.
• Act as escalation point for policy issues and improve methods and service delivery.
• Manage personnel systems including leaves, promotions, disciplinary actions, and attendance records.
• Coordinate recruitment processes and interview scheduling with Recruitment.
• Develop dashboards for operational, financial, safety and quality data using Power BI and reporting tools.
• Provide admin support for executive meetings, including diary management and minute taking.
• Handle day-to-day office administration, supplies, IT requests, and document preparation.
• Coordinate travel arrangements, visas, bookings, duty travel claims, and expenses.

Skills

Office administration

Data analysis

Power BI

Excel advanced

Team coaching

Documentation

Education

12 years schooling

Tools

Power BI

Excel

Job description

Emirates Airlines seeks an Admin Officer to lead a team of Administrative Staff, ensuring efficient, client-focused services across internal functions. You will develop policies, supervise performance, and drive data reporting using Power BI to support decision-making.

The role involves coordinating recruitment, travel arrangements, and executive meeting support, with a strong emphasis on process improvement and quality of service.