School IT Support Specialist – Tech Help for Staff

GEMS Education; Dubai; On-site; Confidential; Full time

Job summary

GEMS Royal Dubai School is seeking an IT Assistant to provide day-to-day technical and administrative support to the IT Engineer. The role supports staff and students with routine IT issues and helps ensure reliable, accessible technology across the school.

The successful candidate will assist with maintenance of ICT equipment, setup of devices and user accounts, and uphold the school’s IT standards across two sites.

Qualifications

• Experience assisting IT engineers in a school environment.
• Familiarity with ICT equipment and classroom technology.
• Ability to communicate with staff and students.

Responsibilities

• Install, configure and maintain ICT equipment according to instruction.
• Unpack and install ICT equipment such as new computers and peripheral; maintain inventory file of all new equipment.
• Ensure all new equipment is functional before it is distributed.
• Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.
• Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges.
• Responsible for booting systems and preloading software in preparation for classroom lessons.
• Maintain a current inventory of hardware, software and passwords.
• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.
• Maintain records and manage log of all work undertaken.
• Ensure the GEMS policies, procedures, and codes of conduct are always followed.
• Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.
• Attend staff meetings and serve on committees as required.
• Perform other duties as requested by direct & dotted reporting line managers / supervisors.

Job description

GEMS Royal Dubai School is seeking an IT Assistant to provide day-to-day technical and administrative support to the IT Engineer. The role supports staff and students with routine IT issues and helps ensure reliable, accessible technology across the school.

The successful candidate will assist with maintenance of ICT equipment, setup of devices and user accounts, and uphold the school’s IT standards across two sites.