IT Assistant- January 2027

GEMS Education; Dubai; On-site; Confidential; Full time

Job summary

GEMS Royal Dubai School is seeking an IT Assistant to provide day-to-day technical and administrative support to the IT Engineer. The role supports staff and students with routine IT issues and helps ensure reliable, accessible technology across the school.

The successful candidate will assist with maintenance of ICT equipment, setup of devices and user accounts, and uphold the school’s IT standards across two sites.

Qualifications

• Experience assisting IT engineers in a school environment.
• Familiarity with ICT equipment and classroom technology.
• Ability to communicate with staff and students.

Responsibilities

• Install, configure and maintain ICT equipment according to instruction.
• Unpack and install ICT equipment such as new computers and peripheral; maintain inventory file of all new equipment.
• Ensure all new equipment is functional before it is distributed.
• Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.
• Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges.
• Responsible for booting systems and preloading software in preparation for classroom lessons.
• Maintain a current inventory of hardware, software and passwords.
• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.
• Maintain records and manage log of all work undertaken.
• Ensure the GEMS policies, procedures, and codes of conduct are always followed.
• Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.
• Attend staff meetings and serve on committees as required.
• Perform other duties as requested by direct & dotted reporting line managers / supervisors.

Job description

GEMS Royal Dubai School is a vibrant, premium British curriculum school, educating students from FS1 to Year 9, expanding to include Year 10 in September 2027, and annual growth to Year 13. With a diverse student body of over 870 students from more than 48 nationalities, our school combines a strong sense of community with a commitment to the highest academic standards. As we continue to grow, we are thrilled to announce the opening of our new, purpose-built secondary campus — a state-of-the-art facility designed to further enrich the world-class education we offer across two sites.

We are looking to appoint an IT Assistant to our team for a January 2027 start.

If you are passionate about providing excellent technical support, troubleshooting IT issues and helping staff and students make effective use of technology, this is an exciting opportunity to make a difference as part of our high-performing team and drive the#RoyalStandard.

Job Purpose

To provide day-to-day technical and administrative support to the IT Engineer, assisting with the maintenance, troubleshooting and effective operation of the school’s IT systems, equipment and services. The role will support staff and students with routine IT issues, ensuring that technology is reliable, accessible and used effectively across the school.

Key Responsibilities

• Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.
• Install, configure and maintain all ICT equipment according to instruction.
• Unpack and install ICT equipment such as new computers and peripheral.Maintain inventory file of all new equipment.
• Ensure all new equipment is functional before it is distributed.
• Set up equipment in offices, classrooms, and labs.Set up accounts and profiles for all users.
• Periodic printer maintenance such as head cleaning and alignment.Re-fill printer toner and cartridges.
• Responsible for booting systems and preloading software in preparation for classroom lessons.
• Maintain a current inventory of hardware, software and passwords.
• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.
• Maintain records and manage log of all work undertaken.
• Ensure the GEMS policies, procedures, and codes of conduct are always followed.
• Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.
• Attend staff meetings and serve on committees as required.
• Perform other duties as requested by direct & dotted reporting line managers / supervisors.