IT Support Specialist

confidential; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

confidential seeks an IT Support Specialist in Dubai to provide day-to-day technical assistance and help maintain reliable IT operations. You will support users with hardware, software, and basic network issues, install and maintain IT equipment, and coordinate with vendors as needed.

Ideal candidates are problem-solvers with strong communication skills and familiarity with Windows, Microsoft Office, and IT security basics.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Previous IT support experience is preferred.
• Good knowledge of Windows, Microsoft Office, hardware, and basic networking.
• Strong troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.

Responsibilities

• Provide technical support to employees for hardware, software, and system-related issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot desktop, laptop, operating system, and application problems.
• Assist users with email, internet, Wi-Fi, and network connectivity issues.
• Set up user accounts, devices, and basic access permissions.
• Monitor and report recurring technical problems and system issues.
• Perform routine maintenance and updates on IT equipment and software.
• Maintain records of IT assets, equipment, repairs, and support requests.
• Coordinate with external IT vendors when specialized technical assistance is required.
• Support data backup procedures and basic IT security practices.
• Ensure IT equipment is properly configured and available for users.
• Provide clear guidance to employees on common technical issues.

Skills

Windows

Microsoft Office

Hardware

Software troubleshooting

Networking basics

Communication skills

Education

Diploma or Bachelor's in IT/CS

Job description

A reputable, established organization in Dubai is looking for an IT Support Specialist to provide day-to-day technical assistance and help maintain reliable IT operations. The ideal candidate should be a problem-solver with good communication skills and the ability to support users with hardware, software, and basic network-related issues.

Key Responsibilities:

• Provide technical support to employees for hardware, software, and system-related issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot desktop, laptop, operating system, and application problems.
• Assist users with email, internet, Wi-Fi, and network connectivity issues.
• Set up user accounts, devices, and basic access permissions.
• Monitor and report recurring technical problems and system issues.
• Perform routine maintenance and updates on IT equipment and software.
• Maintain records of IT assets, equipment, repairs, and support requests.
• Coordinate with external IT vendors when specialized technical assistance is required.
• Support data backup procedures and basic IT security practices.
• Ensure IT equipment is properly configured and available for users.
• Provide clear guidance to employees on common technical issues.

Requirements:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Previous IT support experience is preferred.
• Good knowledge of Windows, Microsoft Office, hardware, and basic networking.
• Strong troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.