School IT Engineer: On-site & Remote Support

K20s

Dubai

Hybrid

AED 78,000 - 134,000

Full time

8 days ago

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Job summary

K20s is seeking an on-site and remote IT support specialist to maintain end-user devices, classroom technology, and server infrastructure across UAE school sites. You will manage AD, Microsoft 365, backups, networking, imaging and ITSM ticketing, with tiered responsibilities for roving and on-site roles.

Ideal candidates have a IT-related degree, relevant certifications, and proven experience with Windows, Server, SCCM/Intune and classroom tech.

Qualifications

Degree in IT/CS or related discipline.
CompTIA A+ or Microsoft fundamentals preferred.
ITIL Foundation advantageous.
Microsoft certification (MCSA/MD-102) preferred; stronger ITIL expected.

Responsibilities

Deliver first- and second-line IT support for end-user devices, classroom technology, printers and peripherals at assigned site(s).
Perform routine server room checks — environmental conditions, UPS status, backup job verification, physical health of racked equipment.
Carry out basic-to-day-to-day Windows Server administration under central/delegated direction — service restarts, patch validation, event log review, print/file service checks.
Perform Active Directory tasks under delegated rights — account unlocks, password resets, group membership, computer object management; troubleshoot basic Group Policy issues.
Install, image, configure and decommission end-user devices, classroom technology and peripherals; manage joiner/mover/leaver device provisioning.
Provide first-line network support — patch panel work, switch port identification/configuration, access point replacement, Wi‑Fi and LAN troubleshooting.
Support Microsoft 365 end users — Outlook, Teams, OneDrive, SharePoint.
Support examination sessions and computer lab readiness — pre‑exam checks and standby cover during sessions.
Maintain accurate asset records, CMDB entries and site documentation for every assigned location.
Maintain local/mobile spares stock and reconcile with the regional Stores function on a defined cycle.
Log, update and close all work accurately in the ITSM tool with correct categorisation and full diagnostic detail; elevate to L2/L3 or the Zone Lead as needed.