Assistant ICT Engineer - GEMS Education - Dubai, UAE

Gems Education UAE; Dubai; On-site; AED 78,120 - 100,440; Full time

Benefits offered by this job

Professional development

Collaborative workplace culture

Stable full-time role with growth potential

Job summary

Gems Education UAE is looking for an Assistant ICT Engineer to enhance IT services at the GEMS School of Research and Innovation in Dubai. This full-time position includes providing technical support, managing IT systems, and assisting staff and students with educational technologies.

Candidates should have a relevant degree and experience in IT support, with knowledge of Windows and networking. Join a collaborative, tech-driven environment with opportunities for professional development and growth.

Qualifications

• Experience providing IT support in a school or structured organizational environment.
• Familiarity with hardware troubleshooting and software installations.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide first‑line technical support for hardware, software, and network‑related issues.
• Install, configure, and maintain desktops, laptops, and classroom technology.
• Monitor system performance and perform routine backups.

Skills

Technical support

Windows operating systems

Networking

Educational technologies

IT security fundamentals

Education

Diploma or bachelor’s degree in Information Technology

Tools

Helpdesk systems

Job description

Assistant ICT Engineer - GEMS Education - Dubai, UAE

Position Overview

The Assistant ICT Engineer role at GEMS Education in Dubai supports the smooth operation of technology systems across the GEMS School of Research and Innovation, ensuring reliable IT services that enhance teaching, learning, and school operations.

Job Details

• Country: UAE
• City: Dubai
• Industry: Education
• Function: Information Technology
• Salary: 7000-9000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

What You'll Do

• Provide first‑line technical support for hardware, software, and network‑related issues
• Respond to helpdesk tickets and service requests in a timely and professional manner
• Install, configure, and maintain desktops, laptops, printers, smartboards, and classroom technology
• Assist staff and students with educational software and online learning platforms
• Support IT requirements during school events, assessments, and special programs
• Monitor system performance, logs, and alerts to ensure uptime and reliability
• Perform routine backups and assist with disaster recovery procedures
• Maintain accurate documentation for systems, configurations, and procedures
• Implement IT security policies to protect sensitive data and user access
• Conduct regular security checks and support compliance requirements
• Manage IT asset inventory, licensing, and documentation
• Participate in IT projects, upgrades, and digital learning initiatives
• Collaborate with academic and administrative teams on technology integration

Ideal Profile

• Diploma or bachelor’s degree in Information Technology or a related field
• Experience providing IT support in a school or structured organizational environment
• Working knowledge of Windows operating systems, basic networking, and common educational technologies
• Familiarity with helpdesk systems, hardware troubleshooting, and software installations
• Understanding of IT security fundamentals and data protection practices
• Strong organizational skills and attention to detail
• Ability to communicate technical information clearly to non‑technical users
• Willingness to learn emerging technologies used in modern education environments

Why Join Us

• Opportunity to work in a forward‑thinking, technology‑driven school environment
• Exposure to advanced educational technologies including AI‑enabled learning tools
• Supportive and collaborative workplace culture
• Professional development within a globally respected education group
• Stable full‑time role in Dubai with long‑term growth potential