Sales Team Lead

AL Nabooda Automobiles LLC.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive distributor in Dubai seeks a Sales Team Lead to oversee the Volkswagen sales team, achieve sales targets, and ensure exceptional customer experiences. The ideal candidate will have a strong background in automotive sales management, exemplary customer service skills, and the ability to motivate a team. This role offers a competitive salary, performance-based bonuses, and opportunities for professional growth within a vibrant company culture.

Benefits

Competitive salary

Performance-based bonuses

Health insurance

Professional development opportunities

Qualifications

• Experience in an automotive sales supervisory role.
• Ability to manage a team of 20 employees.
• Exceptional customer service and relationship-building skills.

Responsibilities

• Lead and supervise the new car sales team for Volkswagen.
• Achieve sales targets and ensure customer satisfaction.
• Monitor sales processes and compliance with standards.

Skills

Automotive Sales Experience

Team Leadership

Customer Service Skills

Organizational Skills

Communication Skills

Job description

Join Our Team as a Sales Team Lead!

Are you an experienced automotive sales leader with a passion for driving performance and building high-performing teams? Do you thrive in a fast-paced showroom environment while delivering exceptional customer experiences and strong commercial results?

If you have a proven track record in leading sales teams, achieving targets, improving conversions, and inspiring people to succeed, we want you to lead our showroom team and grow with us.

About us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

Job Purpose

To Lead and Supervise the new car sales team of Volkswagen for both SZR and Rashidiya Showrooms. Achieve sales targets and revenue objectives while ensuring excellent customer experience in the showrooms. Monitor sales processes and compliance with company standards and coordinate with management on sales performance and reporting.

Accountabilities

Business Development

• Manage and oversee the showroom team, ensuring they provide excellent customer service, meet & exceed sales targets for both SZR and Rashidiya branches, increase test drive percentages and improve sales conversion ratios.
• Increase Customer Satisfaction / Increase CEM % / and pass all Mystery Shopping exercises.
• Ensure a high standard of customer service from greeting to post-sale, assisting customers with inquiries, and providing product information.
• Assist the sales team with lead generation, follow-ups, and closing deals to achieve departmental sales targets.
• Manage the sales Funnel and ensure it is properly implemented.
• Team Performance Evaluation, effectively manage and motivate the showroom team to meet daily, weekly, and monthly sales goals.
• Continuously seek opportunities for personal and professional development.
• Manage appointments with the LMT and ensure they are fairly distributed to the sales team.
• Ensure adherence & compliance with policies, procedures, Health & Safety requirements, ethical code of conduct & values

Operational Requirements

• Showroom Presentation & Showroom Etiquette: Maintain an organized, clean, and welcoming showroom environment, ensuring that vehicles are properly displayed, silent Salesman is always updated and a proper rotation of all models on the showroom floor.
• Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls.
• Ensure that all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively when preparing Sales Consultants Files.
• Coordinate with other departments, such as marketing, product and planning, etc... on all relevant sales matters
• Organize and supervise test drives, ensuring vehicles are prepared and customers are guided throughout the process
• Prepare daily, weekly, and monthly sales reports, providing insights into sales performance, trends, and areas for improvement.
• Provide ongoing support and training to staff on product knowledge, sales techniques, and customer service skills.
• Manage and coordinate employee schedules / rosters, ensuring adequate staffing levels during peak hours to optimize sales opportunities.
• Manage the reception team, interns of schedule, walk-in traffic management and distribution to the team, providing daily showroom traffic reports.

Personal Development

• Engage in continuous professional development; keep fully up to date with new products launches by the principal.
• Attend all trainings required from ANA and AVMW perspective
• Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.
• Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

Key Performance Indicators

• Monthly / Quarterly / Yearly sales target achievement
• Test Drive conversions & ratios (TBC)
• Customer satisfaction surveys (CEM) / Mystery Shopping / SFM
• Trade in Evaluations and Trade in Transactions

Experience

• Automotive Sales Experience as a supervisory role.
• Managed a team of 20 employees plus
• Exceptional customer service skills with the ability to build strong customer relationships and ensure satisfaction.
• Excellent organizational and multitasking abilities to manage showroom operations efficiently
• Strong verbal and written communication skills for interacting with customers, staff, and management.

Why Join Us?

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health insurance and more.
• Opportunities for professional development and career advancement.
• A vibrant company culture that values teamwork and innovation.