Sales & Service Administrator (6-Month Contract)

Abdulla Al Masaood and Sons Group (AMS Group); Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent UAE company is seeking a Sales & Service Administrator for a temporary 6-month contract in Abu Dhabi. The role involves supporting sales processes, managing customer enquiries, and liaising with different departments to ensure efficient service. The ideal candidate holds a Bachelor’s degree and has 4-7 years of relevant experience, with strong organizational and communication skills.

Qualifications

• 4-7 years of experience in Sales or Operational Administration roles.
• Strong organizational skills for managing multiple tasks.
• Excellent communication skills for customer interaction.

Responsibilities

• Process sales enquiries and maintain customer relationships.
• Provide administrative support to the sales team.
• Prepare regular sales reports.

Skills

Organizational skills

Communication skills

Problem-solving

Sales software proficiency

Education

Bachelor’s degree

Tools

Microsoft Office

CRM systems

Job description

Overview

Role Overview: Join with Renk UAE LLC team as a Sales & Service Administrator - Temporary, where you will support both administrative and operational aspects of our sales and service processes. As part of our team in Abu Dhabi, you'll work in an onsite environment focused on delivering efficient service and positive customer experiences. This is a 6-month contract role scheduled to commence in October 2025.

Responsibilities

• Receive, process, and track sales enquiries and RFQs, ensuring timely and accurate handling.
• Provide administrative and coordination support to the sales team, including the creation of costing sheets, quotations, and management of sales data.
• Manage customer and vendor registration processes, including maintaining records and registrations in CRM and various customer portals.
• Handle customer communications, resolve queries and issues, and maintain strong relationships with clients.
• Prepare regular sales reports and assist with reporting activities as required.
• Coordinate closely with logistics, production, and other departments to ensure seamless order fulfillment.
• Process and submit tender/bid documents for customer portals including RENK and Tawazun, check and process RFQs, and manage associated documentation.
• Support service coordination with partners such as RENK, FSE, and customers for mobilization and related activities.
• Maintain and keep updated all sales/service network folder files, order and enquiry lists, and key working files (including Drumbeat and installed base records).
• For UAE Land Forces/NAVY accounts: Prepare and submit invitation/notification letters, manage GMC gearbox parts lists and quotations, update GMC workshop planning, and handle all Tawazun portal submissions.
• Assist with any additional support required by the sales and other departments.

Must have requirements

• Bachelor’s degree in any specialization.
• 4-7 years of experience in Sales or Operational Administration roles.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills for interaction with customers and cross-functional teams.
• Proven problem-solving ability and customer-centric approach.
• Proficiency in sales software, CRM systems, and Microsoft Office tools.
• Solid understanding of sales processes and services/products.

Nice to have requirements

• Experience with customer or vendor portals such as RENK, GMC, or Tawazun.
• Prior exposure to the defense sector, UAE Land Forces, or Navy procurements.
• Working knowledge of bid/tender document preparation and submission.
• Experience in mobilization coordination with field teams and customers.