Sales Operations Analyst

Emerson; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Emerson seeks a data-driven Sales Analytics & Operations Specialist to build dashboards and datasets that monitor sales KPIs across the CRM, ERP, and BI stack. You will analyze performance data to uncover growth opportunities and help forecast revenue by tracking pipeline quality and opportunity progression.

The role emphasizes automation, process improvements, and collaboration with Marketing and Sales teams to optimize territories and campaigns.

Qualifications

• Bachelor's degree in a related field and strong analytical problem-solving.
• Advanced Excel and BI skills required.
• Experience in Sales Operations, Business Analytics, or Revenue Operations.

Responsibilities

• Develop dashboards, reports and datasets to monitor sales performance KPIs and business metrics.
• Gather, analyze and interpret data from CRM, ERP and BI platforms to ensure reporting accuracy and consistency.
• Analyze sales performance data to identify growth opportunities, performance gaps and actionable recommendations.
• Monitor pipeline quality and opportunity progression to improve forecast reliability and revenue predictability.
• Identify and implement process improvements, automation opportunities and reporting enhancements that increase sales productivity.
• Support territory planning, account segmentation and coverage optimization initiatives.
• Provide analytical support for strategic account planning by identifying customer trends, whitespace opportunities and revenue growth areas.
• Collaborate with Marketing teams to evaluate lead generation effectiveness, conversion rates and campaign performance.
• Conduct ad hoc commercial analyses, market assessments and business performance reviews.
• Support sales leadership with forecasting, planning and business review processes.
• Continuously evaluate sales operations processes and recommend best practices that improve scalability, efficiency and forecast accuracy.

Skills

Power BI

Tableau

Sales Operations

CRM (Salesforce)

ERP (SAP)

Excel (Pivot, Power Query)

Education

Bachelor's degree in a related field

Tools

Salesforce

Dynamics 365

SAP

Oracle

Job description

• Develop dashboards reports and datasets to monitor sales performance KPIs and business metrics


• Gather analyze and interpret data from CRM ERP and business intelligence platforms to ensure reporting accuracy and consistency


• Analyze sales performance data to identify growth opportunities performance gaps and actionable recommendations


• Monitor pipeline quality and opportunity progression to improve forecast reliability and revenue predictability


• Identify and implement process improvements automation opportunities and reporting enhancements that increase sales productivity


• Support territory planning account segmentation and coverage optimization initiatives


• Provide analytical support for strategic account planning by identifying customer trends whitespace opportunities and revenue growth areas


• Collaborate with Marketing teams to evaluate lead generation effectiveness conversion rates and campaign performance


• Conduct ad hoc commercial analyses market assessments and business performance reviews


• Support sales leadership with forecasting planning and business review processes


• Continuously evaluate sales operations processes and recommend best practices that improve scalability efficiency and forecast accuracy

You build effective relationships and collaborate across multiple functions and stakeholder groups. You leverage data and analytics to support business decisions and drive performance improvement. You are technology-savvy and enjoy learning and implementing new tools and systems. You effectively manage competing priorities and perform well in fast-paced environments. You are proactive, detail-oriented, and focused on continuous improvement. You communicate insights clearly and influence decision-making through data-driven recommendations .

Bachelor s Degree in Business Administration, Finance, Economics, Engineering, Statistics, Data Analytics, or a related field. Experience in Sales Operations, Business Analytics, Commercial Operations, Revenue Operations, or related roles. Strong analytical and problem-solving capabilities. Excellent communication and stakeholder management skills. Advanced Microsoft Excel skills, including Pivot Tables, Power Query, and advanced formulas. Strong proficiency in Power BI, Tableau, or similar business intelligence platforms. Experience with CRM systems such as Salesforce, Dynamics 365, or equivalent platforms. Familiarity with ERP systems such as SAP, Oracle, or similar solutions. Strong data visualization, reporting, and dashboard development skills. Understanding of market trends, sales processes, and business performance metrics.

• Experience supporting regional sales organizations within the Middle East and Africa.


• Experience with reporting automation and digital transformation initiatives.


• Knowledge of sales forecasting, pipeline management, and territory planning methodologies.


• Enthusiasm for learning new analytics, automation, and digital technologies.


• Proven success in a Sales Operations, Business Analytics, or Commercial Operations function.