Sales Operations Manager

Hitachi Energy; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Hitachi Energy in Dubai is seeking a HUB Sales Operations Manager to drive sales excellence across the MEA Service organization, optimizing processes, forecasting and pipeline governance, and turning data into actionable insights.

You will partner with LSUs, lead Salesforce data integrity, develop Power BI dashboards, support revenue planning, and promote governance and continuous improvement across the region.

Qualifications

• Bachelor's or Master's degree in Business Analytics, Data Science, Sales, Marketing, or related field.
• 5+ years of experience in Sales Operations, Business Analytics, Commercial Excellence, or related functions.
• Strong experience with Salesforce reporting, forecasting, pipeline management, CRM governance, and dashboarding.
• Hands-on expertise in Power BI, data visualization, reporting automation, and analytics.
• Proven ability to translate complex data into actionable business insights and recommendations.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work effectively in a fast-paced, cross-functional, and matrixed organization.
• Exposure to multi-country sales operations, commercial reporting, and forecasting.
• Experience in B2B sales and/or the Energy sector.

Responsibilities

• Drive sales process optimization, pipeline governance, and opportunity management across the MEA Service organization.
• Oversee GTS and MIMO processes, ensuring standardized and efficient sales workflows.
• Identify process bottlenecks and implement continuous improvements to enhance sales effectiveness.
• Develop and maintain Power BI dashboards, KPI scorecards, and automated reporting solutions.
• Deliver actionable insights through sales, pipeline, forecasting, order intake, and performance analytics to support strategic decision-making.
• Support forecasting, budgeting, and revenue planning activities in alignment with business objectives.
• Monitor forecast accuracy, pipeline health, conversion rates, and sales performance metrics.
• Facilitate forecast, pipeline, and business reviews, identifying risks, opportunities, and corrective actions to drive predictable growth.
• Lead the implementation and optimization of CRM, analytics, and sales enablement tools.
• Drive reporting automation and business intelligence initiatives to improve efficiency and data visibility.
• Train and support users on Salesforce, Power BI, forecasting processes, and sales analytics tools.
• Partner closely with Sales, Marketing, Finance, Front-End Sales (FES), and Local Service Units (LSUs) to align business priorities.
• Act as the primary point of contact for sales reporting, analytics, forecasting, and sales operations governance.
• Provide data-driven recommendations to leadership to support commercial strategy and business growth.
• Establish and promote best practices in sales operations, reporting, analytics, and data management.
• Drive data quality, process compliance, and performance monitoring across the region.
• Foster a culture of data-driven decision-making through effective governance, insights, and operational excellence.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Skills

Salesforce reporting

Forecasting

Pipeline management

CRM governance

Dashboarding

Power BI

Data visualization

Reporting automation

Analytics

Stakeholder management

Cross-functional collaboration

Education

Bachelor's or Master's degree in Business Analytics, Data Science, Sales, Marketing, or related field

Tools

Salesforce

Power BI

Job description

Job Description:

The Opportunity

We are hiring a HUB Sales Operations Manager to play a critical role in driving sales excellence across our MEA Service business. In this strategic position, you will be at the forefront of optimizing sales processes, strengthening forecasting and pipeline governance, and transforming data into actionable business insights that influence decision-making at all levels of the organization. As a trusted partner to business leaders and Local Service Units (LSUs), you will leverage analytics, Salesforce expertise, business intelligence reporting, and automation to enhance sales effectiveness and accelerate sustainable growth. This is an exciting opportunity for a results-driven professional who thrives on solving complex business challenges, driving operational improvements, and making a measurable impact in a dynamic, international environment. Join us and help shape the future of our sales organization while advancing your career with a global team.

How You Will Make An Impact

Sales Operations & Process Excellence

• Drive sales process optimization, pipeline governance, and opportunity management across the MEA Service organization.
• Oversee GTS and MIMO processes, ensuring standardized and efficient sales workflows.
• Identify process bottlenecks and implement continuous improvements to enhance sales effectiveness.

Sales Analytics & Business Intelligence

• Manage Salesforce data integrity and serve as the SFDC subject matter expert for the region.
• Develop and maintain Power BI dashboards, KPI scorecards, and automated reporting solutions.
• Deliver actionable insights through sales, pipeline, forecasting, order intake, and performance analytics to support strategic decision-making.

Forecasting & Performance Management

• Support forecasting, budgeting, and revenue planning activities in alignment with business objectives.
• Monitor forecast accuracy, pipeline health, conversion rates, and sales performance metrics.
• Facilitate forecast, pipeline, and business reviews, identifying risks, opportunities, and corrective actions to drive predictable growth.

Sales Enablement & Digital Tools

• Lead the implementation and optimization of CRM, analytics, and sales enablement tools.
• Drive reporting automation and business intelligence initiatives to improve efficiency and data visibility.
• Train and support users on Salesforce, Power BI, forecasting processes, and sales analytics tools.

Stakeholder Collaboration & Business Partnership

• Partner closely with Sales, Marketing, Finance, Front-End Sales (FES), and Local Service Units (LSUs) to align business priorities.
• Act as the primary point of contact for sales reporting, analytics, forecasting, and sales operations governance.
• Provide data-driven recommendations to leadership to support commercial strategy and business growth.

Continuous Improvement & Governance

• Establish and promote best practices in sales operations, reporting, analytics, and data management.
• Drive data quality, process compliance, and performance monitoring across the region.
• Foster a culture of data-driven decision-making through effective governance, insights, and operational excellence.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor's or Master's degree in Business Analytics, Data Science, Sales, Marketing, or a related field.
• 5+ years of experience in Sales Operations, Business Analytics, Commercial Excellence, or related functions.
• Strong experience with Salesforce reporting, forecasting, pipeline management, CRM governance, and dashboarding.
• Hands-on expertise in Power BI, data visualization, reporting automation, and analytics.
• Proven ability to translate complex data into actionable business insights and recommendations.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work effectively in a fast-paced, cross-functional, and matrixed organization.
• Exposure to multi-country sales operations, commercial reporting, and forecasting.
• Experience in B2B sales and/or the Energy sector.