Sales Operation Manager (UAE National)

Salt; Abu Dhabi; On-site; AED 240,000 - 480,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Salt seeks a Manager - Sales Operations to lead a key sales support team in the UAE, driving efficiency and supporting multi-market initiatives. You will bridge regional teams with central leadership, oversee daily functions, and guide critical projects enhancing processes and analytics.

You will mentor staff, optimize workflows, maintain data integrity in CRM, and provide actionable insights to grow the business while ensuring policy compliance and high customer satisfaction.

Qualifications

• This role requires strong leadership with experience managing teams.
• Proven ability to drive operational improvements within sales support.
• Clear understanding of sales processes and governance.
• Excellent communication and stakeholder management across functions.

Responsibilities

• Lead daily operations of the sales support team and coordinate workload.
• Mentor team members to foster a proactive, customer-centric approach.
• Improve sales workflows, tools, and distribution methods.
• Collaborate with sales leadership to refine procedures and documentation.
• Serve as liaison for queries on sales policies and processes.
• Build relationships with Finance, Customer Service, and Revenue Management.
• Oversee knowledge sharing and quality assurance for frontline teams.
• Address client concerns with effective resolutions to maintain satisfaction.
• Provide market insights and analytical reports to uncover growth opportunities.
• Ensure accurate data entry and CRM account information management.
• Manage escalations and support B2B sales queries with policy focus.
• Support senior leadership with specialist operational advice.
• Promote team development through targeted training and growth initiatives.
• Communicate updates on products, pricing, and policies to stakeholders.

Skills

Leadership

Team management

Communication

Analytical thinking

Stakeholder collaboration

Education

Bachelor's degree

Job description

A well-established and growing regional organization is seeking a Manager - Sales Operations to lead a key sales support team. This position plays a crucial role in driving operational efficiency and supporting sales initiatives across multiple markets by bridging regional teams with central leadership. In this role, you will oversee daily sales support functions, workload management, and critical projects aimed at improving processes, supporting channels, analyzing data, and handling administrative responsibilities. You will be instrumental in aligning regional efforts with overarching business goals and fostering a high-performance, customer-focused team culture.

Key Responsibilities

• Lead daily operational management of the sales support team, ensuring optimal use of resources and workflow coordination.
• Mentor and coach team members to cultivate a proactive, customer-oriented approach.
• Continuously explore and implement enhancements to sales workflows, tools, and distribution methods.
• Partner with sales leadership to establish and refine sales procedures and documentation.
• Act as the primary liaison for queries related to sales policies and processes.
• Build and maintain strong relationships with cross-functional teams such as Finance, Customer Service, and Revenue Management to support business goals.
• Oversee knowledge sharing and quality assurance for frontline customer service teams.
• Address client concerns and provide effective resolutions to maintain high satisfaction levels.
• Supply the sales team with actionable market insights and analytical reports to uncover growth opportunities.
• Ensure accurate and timely data entry and account information management within CRM systems.
• Manage escalations and support B2B sales queries with a focus on policy compliance and customer satisfaction.
• Support senior sales leadership by providing specialist advice and operational expertise.
• Promote ongoing team development through targeted training and professional growth initiatives.
• Communicate regular updates on products, pricing, and policies to relevant stakeholders.

Ideal Candidate Profile

• You hold a bachelor's degree in a relevant discipline.
• You bring a minimum of 5 years' experience in sales support, customer service, or related areas, preferably with exposure to sales operations.
• You possess strong leadership skills with experience managing teams and driving operational improvements.
• You have a solid understanding of sales processes and governance frameworks.
• Your communication skills are excellent, enabling you to explain complex policies clearly and build relationships across teams.
• You are a proactive problem solver who embraces change and continuous improvement.
• You excel at collaboration and can work effectively with diverse stakeholders at all levels.

This role offers a unique platform to lead and shape sales operations in a dynamic and respected organization. You will be part of a forward-thinking team, working on impactful projects with opportunities for career growth, supported by competitive pay and benefits.