Customer Success Analyst

Maersk Group; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Maersk is seeking a skilled Sales Operations/Analytics professional to develop dashboards and reports that track key success metrics across account management and SIP pipeline health. You will support the Area Head of Customer Success and Area Sales Leadership Team with weekly and monthly performance updates.

The role emphasizes maintaining data hygiene in SFDC, monitoring tool adoption, and assisting in SIP incentive processes while coordinating cross-functionally across geography to drive

Qualifications

• 5+ years in sales operations, customer success, business analysis, or reporting.
• Experience with CRM systems, especially Salesforce (SFDC).
• Exposure to sales processes, coverage models, or customer success frameworks preferred.

Responsibilities

• Develop and maintain dashboards tracking key metrics including account management and SIP pipeline health.
• Prepare weekly and monthly performance reports for Area Head of Customer Success and Area Sales Leadership Team.
• Monitor tool adoption rates and flag gaps for remediation and data hygiene.

Skills

Analytical mindset

Sales process understanding

Data storytelling

SFDC/CRM proficiency

Sales coverage knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Economics, Data Analytics, or related field

Tools

SFDC (Salesforce)

Power BI

Job description

Key Responsibilities

• 1 Performance Analytics amp Reporting Develop and maintain dashboards tracking key success metrics including Account Management amp SIP pipeline health training completion and impact account plan quality and completion and sales execution consistency Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation
• 2 Sales Coverage amp Execution Support Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area Maintain and update SFDC records ensuring data integrity and hygiene across the area in line with regional and global standards Assist in the administration of SIP Sales Incentive Plans and flag discrepancies for review Support CSB reporting processes as required
• 3 Operational amp Process Support Coordinate and support ad hoc pilots system roll-outs and gembas as directed by the Area Head of Customer Success Assist in maintaining local data hygiene to ensure compliance with regional and global standards

Technical Skills

Proficiency in Microsoft Excel PowerPoint and data visualization tools e g Power BI Ability to extract manipulate and interpret large datasets to generate meaningful business insights Familiarity with SFDC reporting modules and data hygiene best practices

Critical Competencies

• Core Competencies Analytical mindset with attention to detail
• Strong Sales Process understanding
• Data storytelling and visualization
• SFDC and CRM proficiency
• Sales Coverage amp Execution knowledge
• Cross-functional collaboration

Behavioral Competencies

• Proactivity suggests solutions and process improvements
• Stakeholder management skills
• Team player across functions and geographies
• Problem-solving mindset
• Ability to influence without formal authority
• Strong communication skills

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking

Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements

We are happy to support your need for any adjustments during the application and hiring process

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Qualifications & Experience

• Education Bachelor's degree in Business Administration, Economics, Data Analytics, or a related field.
• Experience 5+ years of experience in a sales operations, customer success, business analysis, or reporting role.
• Experience working with CRM systems, particularly Salesforce (SFDC). Exposure to sales processes, coverage models, or customer success frameworks is preferred.