Sales & Guest Experience Lead—Upsell & Loyalty Growth

Luxury Collection; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Luxury Collection in Abu Dhabi is seeking a guest services associate to handle guest calls, reservations, and requests with a focus on up-selling and brand loyalty. You will support Sales and Marketing functions, manage rewards information, and maintain professional standards across the property.

Key responsibilities include resolving guest issues, communicating clearly with guests and team members, and assisting with training while upholding Marriott policies and the luxury brand image.

Responsibilities

• Resolve guest calls, requests, or problems; provide up-selling to maximize revenue and guest loyalty.
• Process reservations, changes, and cancellations; manage Marriott Rewards information.
• Assist with training and motivate staff; maintain professional appearance and confidentiality.

Education

High school diploma or GED

Job description

The Luxury Collection in Abu Dhabi is seeking a guest services associate to handle guest calls, reservations, and requests with a focus on up-selling and brand loyalty. You will support Sales and Marketing functions, manage rewards information, and maintain professional standards across the property.

Key responsibilities include resolving guest issues, communicating clearly with guests and team members, and assisting with training while upholding Marriott policies and the luxury brand image.