Multi-Property Sales & Guest Experience Associate

EDITION; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

EDITION Hotels in Abu Dhabi seeks a dedicated hospitality professional to support Sales & Marketing. You will handle guest calls, process reservations, and assist with rewards programs while upholding the EDITION standard of service.

The role emphasizes upselling to maximize revenue and maintaining guest loyalty. Responsibilities include communicating clearly, supporting management in training staff, and ensuring professional appearance and confidentiality.

Qualifications

• High school diploma or GED is required.
• At least 2 years of related work experience.

Responsibilities

• Resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue while maintaining guest loyalty (upselling).
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the system when taking reservations.
• Perform general office duties to support Sales & Marketing.

Skills

Guest service

Upselling

Communication

Education

High school diploma or GED

Job description

EDITION Hotels in Abu Dhabi seeks a dedicated hospitality professional to support Sales & Marketing. You will handle guest calls, process reservations, and assist with rewards programs while upholding the EDITION standard of service.

The role emphasizes upselling to maximize revenue and maintaining guest loyalty. Responsibilities include communicating clearly, supporting management in training staff, and ensuring professional appearance and confidentiality.