Sales Coordinator - AI and Sales Operations

AlFuttaim; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Al‑Futtaim Group, based in Dubai, seeks a Sales Coordinator focused on AI-enabled sales operations. You will connect people, processes, and technology to keep workflows progressing across Pricing, Credit, Operations, Finance, and Customer Service, while supporting AI agent governance and user adoption.

The role emphasizes coordinating AI-driven processes, maintaining content, and ensuring efficiency in a fast-paced sales environment.

Qualifications

• University degree or equivalent in Business, Marketing, Operations, or related field.
• Experience using AI agents in business workflows and maintaining access/knowledge inputs.
• Strong proficiency with Microsoft Copilot and Copilot Studio, Power BI and Power Apps.
• Experience with CRM systems and standard MS Office applications.

Responsibilities

• Administer AI agents used by the sales organization and manage user access and knowledge inputs.
• Update AI agent content and workflows as business procedures evolve.
• Monitor AI outputs for relevance and escalate issues.
• Coordinate enhancements to AI agents based on feedback and performance.
• Promote practical adoption of AI tools across the sales team with guidance.
• Track AI usage, output quality, and automation opportunities.
• Gather feedback from sales users and translate to improvements.
• Coordinate workflows across Pricing, Credit, Operations, Finance, and Customer Service.

Skills

Sales coordination

Sales operations

AI agent administration

AI workflow management

Microsoft Copilot

Copilot Studio

Power BI

Power Apps

CRM systems

Microsoft Office

Sales process management

Workflow coordination

Process dashboards

Sales reporting

Action tracking

SOP management

Process improvement

AI adoption monitoring

AI output quality monitoring

User support

Executive support

Diary management

Meeting coordination

Document control

Event coordination

Education

University qualification in Business, Marketing, Operations, or related discipline

Tools

Microsoft Copilot

Copilot Studio

Power BI

Power Apps

CRM systems

Microsoft Office

Job description

Sales Coordinator - AI and Sales Operations

Location: Dubai, United Arab Emirates | Industry: Sales | Function: Sales Support‑Assistance | Experience: Relevant sales coordination and AI tools experience | Job Type: Full‑time

Job Snapshot

Job Details: Country: United Arab Emirates, City: Dubai, Salary: 9000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer, Gender: Any, Candidate Nationality: Any, Job Type: Full-time

Role Context

This position sits at the operational center of the sales function, connecting people, processes, technology, and management priorities. A distinctive part of the role is responsibility for AI agents used by the sales team, from maintaining access and knowledge inputs to monitoring output quality and user adoption. Alongside this technology focus, the Sales Coordinator keeps commercial workflows progressing across Pricing, Credit, Operations, Finance, Contract Origination, and Customer Service so sales professionals can devote more time to customers, pipeline development, and revenue‑generating activity.

Key Responsibilities

• Administer AI agents used by the sales organization and maintain appropriate user access, knowledge inputs, and process information.
• Update AI agent content and workflows as sales procedures, commercial requirements, and internal processes change.
• Monitor AI‑generated outputs for relevance and quality and esc iate technical or process‑related issues when necessary.
• Coordinate enhancements to AI agents based on business requirements, user feedback, and observed performance.
• Encourage practical day‑to‑day adoption of AI tools across the sales team through guidance and user support.
• Track AI usage, output quality, productivity improvements, and opportunities for further automation.
• Gather feedback from sales users and translate recurring requirements into actionable improvements.
• Coordinate sales workflows involving Pricing, Credit, Operations, Finance, Contract Origination, and Customer Service.
• Follow up on outstanding approvals, actions, and deliverables to prevent avoidable delays in sales execution.
• Maintain clear and current sales standard operating procedures that define responsibilities and support consistent execution.
• Identify workflow gaps and contribute to process improvements that increase efficiency and accountability.
• Maintain action trackers, process dashboards, meeting records, and management reporting.
• Highlight overdue actions, emerging risks, dependencies, and priority items requiring management attention.
• Organize sales meetings, workshops, customer events, recognition programs, and team engagement activities.
• Coordinate event requirements within approved plans and budgets and ensure operational arrangements are completed on schedule.
• Support employee onboarding, training schedules, leave visibility, internal communications, and document control for the sales function.
• Provide confidential executive coordination support to the Head of Sales.
• Manage diaries, meetings, agendas, correspondence, follow‑ups, and priority actions with appropriate discretion.
• Maintain accurate records and ensure important commitments arising from leadership and sales meetings are followed through to completion.
• Manage competing requirements calmly while keeping high‑priority commercial activities on schedule.

Ideal Profile

• University qualification in Business, Marketing, Operations, or a related discipline is preferred.
• Practical experience developing, configuring, administering, or regularly using AI agents in business workflows.
• Strong daily working knowledge of Microsoft Copilot and Copilot Studio.
• Proficiency in Power BI for dashboards, reporting, and business visibility.
• Experience with Power Apps and workflow‑oriented business applications.
• High proficiency in Microsoft Office applications and CRM platforms.
• Ability to understand sales processes and coordinate dependencies across multiple business functions.
• Strong organizational skills with the capacity to manage several priorities simultaneously.
• Confident interpersonal and communication capability when working with sales teams, managers, and cross‑functional stakeholders.
• Strong presentation skills and the ability to organize information clearly for management use.
• Good judgement when handling confidential leadership and commercial information.
• Ability to identify process issues, coordinate solutions, and maintain momentum without constant supervision.
• Fluent English communication is required.
• Arabic language capability is advantageous.

Skills Set

• Sales coordination
• Sales operations
• AI agent administration
• AI workflow management
• Microsoft Copilot
• Copilot Studio
• Power BI
• Power Apps
• CRM systems
• Microsoft Office
• Sales process management
• Workflow coordination
• Process dashboards
• Sales reporting
• Action tracking
• SOP management
• Process improvement
• AI adoption monitoring
• AI output quality monitoring
• User support
• Executive support
• Diary management
• Meeting coordination
• Document control
• Event coordination
• Training coordination
• Cross‑functional collaboration
• Priority management
• Stakeholder communication
• Confidential information management

Why Join Us

AI‑enabled sales operations are becoming increasingly important as commercial teams look for faster execution, better information access, and more scalable processes. This position offers hands‑on exposure to AI agents, Microsoft business applications, sales governance, workflow improvement, and executive‑level coordination. It provides a valuable path for developing expertise at the intersection of sales operations, business automation, reporting, and applied artificial intelligence within a large regional organization.

About the Company

Al‑Futtaim Group is a Dubai‑headquartered regional organization operating across automotive, financial services, real estate, retail, and healthcare. With more than 35000 employees and partnerships with over 200 international brands, the group combines established regional operations with continued investment in technology, process improvement, customer experience, and digitally enabled ways of working.