AI-Driven Sales Operations Coordinator

AlFuttaim; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Al‑Futtaim Group, based in Dubai, seeks a Sales Coordinator focused on AI-enabled sales operations. You will connect people, processes, and technology to keep workflows progressing across Pricing, Credit, Operations, Finance, and Customer Service, while supporting AI agent governance and user adoption.

The role emphasizes coordinating AI-driven processes, maintaining content, and ensuring efficiency in a fast-paced sales environment.

Qualifications

• University degree or equivalent in Business, Marketing, Operations, or related field.
• Experience using AI agents in business workflows and maintaining access/knowledge inputs.
• Strong proficiency with Microsoft Copilot and Copilot Studio, Power BI and Power Apps.
• Experience with CRM systems and standard MS Office applications.

Responsibilities

• Administer AI agents used by the sales organization and manage user access and knowledge inputs.
• Update AI agent content and workflows as business procedures evolve.
• Monitor AI outputs for relevance and escalate issues.
• Coordinate enhancements to AI agents based on feedback and performance.
• Promote practical adoption of AI tools across the sales team with guidance.
• Track AI usage, output quality, and automation opportunities.
• Gather feedback from sales users and translate to improvements.
• Coordinate workflows across Pricing, Credit, Operations, Finance, and Customer Service.

Skills

Sales coordination

Sales operations

AI agent administration

AI workflow management

Microsoft Copilot

Copilot Studio

Power BI

Power Apps

CRM systems

Microsoft Office

Sales process management

Workflow coordination

Process dashboards

Sales reporting

Action tracking

SOP management

Process improvement

AI adoption monitoring

AI output quality monitoring

User support

Executive support

Diary management

Meeting coordination

Document control

Event coordination

Education

University qualification in Business, Marketing, Operations, or related discipline

Tools

Microsoft Copilot

Copilot Studio

Power BI

Power Apps

CRM systems

Microsoft Office

Job description

Al‑Futtaim Group, based in Dubai, seeks a Sales Coordinator focused on AI-enabled sales operations. You will connect people, processes, and technology to keep workflows progressing across Pricing, Credit, Operations, Finance, and Customer Service, while supporting AI agent governance and user adoption.

The role emphasizes coordinating AI-driven processes, maintaining content, and ensuring efficiency in a fast-paced sales environment.