AI Product Owner - Intelligent Automation

AlFuttaim; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

Al-Futtaim in Dubai seeks an AI Product Owner - Intelligent Automation to lead enterprise AI product strategy and delivery across underwriting, claims, customer service, and operations. You will partner with technology teams and vendors to translate business needs into scalable AI solutions that drive measurable value.

The role requires 8–12 years in product management, digital transformation, or AI, with deep knowledge of insurance processes, APIs, LLMs, and cloud architecture.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Data Science, Information Systems, or related field.
• Master's degree preferred for advanced roles.

Responsibilities

• Define and own the enterprise AI product vision, roadmap, and prioritized backlog.
• Identify AI use cases delivering measurable value.
• Rank initiatives by return, impact, complexity, relevance, and risk.
• Develop business cases, KPIs, and value-realisation measures.
• Translate requirements from underwriting, claims, CS, finance, ops, and distribution into AI products.
• Collaborate with engineers, architects, and data scientists on AI workflows.

Skills

AI strategy

Roadmap ownership

Insurance automation

Large language models

Generative AI

Prompt engineering

RAG

Agent orchestration

Multi-agent workflows

AI orchestration

LangGraph

Transformer basics

Model Context Protocol

Conversational AI

Vector databases

APIs & cloud

AI governance

Model monitoring

Stakeholder management

KPI measurement

Education

Bachelor's degree in CS/related

Master's degree preferred

Tools

LangGraph

Vector databases

APIs

Cloud architecture

Job description

Role

AI Product Owner - Intelligent Automation

Location

Dubai, United Arab Emirates

Industry

Insurance

Function

Product Management

Experience

8-12 years

Job Type

Full-time

Position Overview

The AI Product Owner - Intelligent Automation role in Dubai, United Arab Emirates, is an Insurance hiring opportunity within Al-Futtaim 's technology transformation environment. The position will lead the delivery of AI products across underwriting, claims, customer service, operations, finance, and distribution. This role combines product ownership, AI solution design, technical delivery, data-led decision-making, and stakeholder management. The successful candidate will identify valuable opportunities, establish product roadmaps, direct technical teams, manage AI vendors, and ensure that deployed solutions produce measurable business results.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Insurance

Function: Product Management

Salary: 30000-45000

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

Insurance operations offer significant opportunities for intelligent automation, including improved underwriting decisions, faster claims handling, responsive customer service, and more efficient operational processes. This position will transform those opportunities into governed, scalable, and commercially valuable AI products for Al-Futtaim. The AI Product Owner will connect insurance specialists, technology teams, data scientists, architects, and external vendors. Success will require balancing innovation with regulatory compliance, explainability, data privacy, human oversight, and measurable value realisation.

Key Responsibilities

• Define and own the enterprise AI product vision, roadmap, and prioritized backlog.
• Identify AI use cases capable of delivering measurable operational or commercial value.
• Rank proposed initiatives according to expected return, business impact, complexity, strategic relevance, and risk.
• Develop business cases, value-realisation frameworks, KPIs, and success measures.
• Translate requirements from underwriting, claims, customer service, finance, operations, and distribution into viable AI products.
• Collaborate with engineers, architects, and data scientists to define AI workflows and decision processes.
• Design multi-agent orchestration models for complex insurance activities.
• Establish requirements for prompt engineering, retrieval augmented generation, human-in-the-loop controls, and explainability.
• Provide technical direction on large language models, generative AI architecture, agentic AI, vector databases, APIs, data models, and cloud architecture.
• Guide the use of LangGraph, Transformer architectures, Model Context Protocol, and related AI orchestration components.
• Select and manage AI vendors while monitoring delivery, technical alignment, risk, and commercial performance.
• Ensure compliance with responsible AI principles, model governance, data privacy requirements, and applicable insurance regulations.
• Establish controls for model monitoring, drift detection, prompt governance, auditability, and human review.
• Drive business adoption through stakeholder engagement, training, and operational enablement.
• Measure realised benefits and improve products using performance data and user feedback.

Ideal Profile

Candidates should hold a bachelor 's degree in Computer Science, Engineering, Data Science, Information Systems, or a related discipline. A master 's degree is preferred. The position requires 8-12 years of experience in product management, digital transformation, technology delivery, or AI solutions, including at least five years within the Insurance industry. Applicants must demonstrate successful delivery of enterprise AI solutions from initial concept through implementation and adoption. The ideal candidate can discuss insurance processes confidently with underwriters and claims managers while engaging technical teams on APIs, large language models, agent orchestration, retrieval augmented generation, cloud architecture, and data governance. Strong commercial judgement, stakeholder influence, and the ability to convert complex technologies into practical business products are essential.

Skills Set

• AI product strategy and roadmap ownership
• Product backlog prioritization
• Insurance process transformation
• Enterprise AI solution delivery
• Large language models
• Generative AI architecture
• Prompt engineering
• Retrieval augmented generation
• Agentic AI concepts
• Multi-agent workflow design
• AI orchestration frameworks
• LangGraph
• Transformer architectures
• Model Context Protocol
• Conversational AI
• Vector databases
• API and cloud architecture
• AI evaluation methodologies
• Responsible AI governance
• Model monitoring and drift detection
• Human-in-the-loop controls
• Data privacy and regulatory compliance
• Vendor and stakeholder management
• KPI and value-realisation measurement

Why Join Us

This opportunity allows an experienced product leader to influence enterprise AI adoption across a broad insurance value chain rather than delivering isolated technology experiments. The position will shape how intelligent automation supports risk assessment, claims management, customer engagement, and operational decision-making. Al-Futtaim provides the stability of an established regional group together with continued investment in digital transformation and emerging technologies. The role offers a strong platform for leading high-impact AI products and delivering innovation with visible business value.

About the Company

Al-Futtaim Group is a diversified, privately held regional business headquartered in Dubai, United Arab Emirates. Established in the 1930s, the group operates across automotive, financial services, real estate, retail, and healthcare, employing more than 35000 people in over 20 countries. Al-Futtaim works with more than 200 internationally recognized brands and continues to expand through customer focus, innovation, collaboration, integrity, and operational excellence.