Sales Coordinator

Phoenix Dison; Sharjah; On-site; AED 67,000 - 112,000; Full time

Job summary

Phoenix Dison is seeking a motivated Sales Coordinator to support our sales team in handling inquiries, quotations, orders and documentation for machinery and industrial equipment in the UAE.

The ideal candidate will communicate effectively, coordinate with customers, suppliers and internal teams, and ensure timely follow-ups, accurate quotations, and smooth order processing. Experience in heavy equipment or technical sales is preferred.

Qualifications

• Strong communication and interpersonal skills.
• Good English communication skills, both written and spoken.
• Ability to prepare professional quotations and sales documents.
• Strong follow-up and coordination skills.
• Good organizational and time-management abilities.
• UAE work experience is preferred.
• UAE driving licence is an advantage.

Responsibilities

• Coordinate daily activities between the sales team, customers, suppliers and management.
• Receive and respond to customer inquiries through phone, WhatsApp, email and other communication channels.
• Prepare and send quotations, proforma invoices, sales orders and other sales documents.
• Follow up with customers regarding quotations, pending orders, payments, deliveries and requirements.
• Maintain and update customer and sales databases.
• Coordinate with the warehouse, logistics, purchasing and technical teams regarding machinery availability and delivery schedules.
• Obtain prices and availability from suppliers when required.
• Assist sales executives in preparing product information, specifications and commercial proposals.
• Maintain proper records of quotations, orders, invoices, customer communications and follow-ups.
• Monitor pending quotations and proactively follow up to convert inquiries into sales.
• Coordinate machinery demonstrations, inspections, deliveries and customer visits when required.
• Assist in preparing daily, weekly and monthly sales reports.
• Support the sales team in identifying new business opportunities and potential customers.
• Coordinate with customers regarding after-sales service, spare parts, maintenance and technical support.
• Ensure customer requirements are communicated accurately to the relevant departments.
• Handle customer complaints and coordinate with management for timely resolution.
• Maintain professional relationships with existing and potential customers.
• Heavy machinery and construction equipment.
• Industrial machinery.
• Equipment specifications and features.
• Machine availability and stock.
• Spare parts and accessories.
• Equipment pricing and quotations.
• Delivery and installation requirements.
• Warranty and after-sales service.
• Basic technical specifications.
• Technical knowledge of machinery is an advantage, but training may be provided to the right candidate.

Skills

Communication skills

Interpersonal skills

English proficiency

Time management

Organizational skills

Tools

Microsoft Excel

Microsoft Word

CRM software

Job description

Job Summary

We are looking for a motivated and organized Sales Coordinator to support our sales team in handling customer inquiries, quotations, orders, documentation, follow-ups and coordination related to machinery and industrial equipment. The ideal candidate should have good communication skills, coordination abilities and preferably experience in machinery, heavy equipment, construction equipment, industrial products or a technical sales environment.

Key Responsibilities

• Coordinate daily activities between the sales team, customers, suppliers and management.
• Receive and respond to customer inquiries through phone, WhatsApp, email and other communication channels.
• Prepare and send quotations, proforma invoices, sales orders and other sales documents.
• Follow up with customers regarding quotations, pending orders, payments, deliveries and requirements.
• Maintain and update customer and sales databases.
• Coordinate with the warehouse, logistics, purchasing and technical teams regarding machinery availability and delivery schedules.
• Obtain prices and availability from suppliers when required.
• Assist sales executives in preparing product information, specifications and commercial proposals.
• Maintain proper records of quotations, orders, invoices, customer communications and follow-ups.
• Monitor pending quotations and proactively follow up to convert inquiries into sales.
• Coordinate machinery demonstrations, inspections, deliveries and customer visits when required.
• Assist in preparing daily, weekly and monthly sales reports.
• Support the sales team in identifying new business opportunities and potential customers.
• Coordinate with customers regarding after-sales service, spare parts, maintenance and technical support.
• Ensure customer requirements are communicated accurately to the relevant departments.
• Handle customer complaints and coordinate with management for timely resolution.
• Maintain professional relationships with existing and potential customers.

Machinery Industry Responsibilities

• Heavy machinery and construction equipment.
• Industrial machinery.
• Equipment specifications and features.
• Machine availability and stock.
• Spare parts and accessories.
• Equipment pricing and quotations.
• Delivery and installation requirements.
• Warranty and after-sales service.
• Basic technical specifications.
• Technical knowledge of machinery is an advantage, but training may be provided to the right candidate.

Requirements

• Minimum 1–3 years of experience in Sales Coordination, Sales Administration, or a similar position.
• Experience in machinery, heavy equipment, construction equipment, industrial equipment, or automotive is preferred.
• Good knowledge of Microsoft Office, especially Excel and Word.
• Strong communication and interpersonal skills.
• Good English communication skills, both written and spoken.
• Ability to prepare professional quotations and sales documents.
• Strong follow-up and coordination skills.
• Good organizational and time-management abilities.
• Ability to work under pressure and meet deadlines.
• UAE work experience is preferred.
• UAE driving licence is an advantage.

Preferred Skills

• Customer service and relationship management.
• Sales follow-up.
• Quotation preparation.
• Order processing.
• Supplier coordination.
• Inventory coordination.
• Negotiation and communication.
• Microsoft Excel.
• CRM/software knowledge.
• Basic understanding of machinery and technical products.

Key Performance Indicators (KPIs)

• Number of customer inquiries handled.
• Quotation preparation and response time.
• Follow-up efficiency.
• Conversion of quotations into sales.
• Customer satisfaction.
• Accuracy of sales documentation.
• Order processing efficiency.
• Support provided to the sales team.
• Achievement of assigned sales and coordination targets.