Sales Co-ordinator

MASS Printing & Publishing L.L.C.; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

MASS Printing & Publishing L.L.C. in Dubai is seeking a motivated Sales Co-ordinator to support the sales team and ensure smooth operations from inquiry to delivery.

You will manage client communications, process orders, prepare quotations, and coordinate between design, production and logistics to deliver excellent customer service.

The role requires strong organization, multitasking and proficiency in MS Office and CRM tools to maintain accurate records and assist with reports and data analysis.

Qualifications

• Experience in sales coordination or customer service
• Strong organizational and multitasking skills
• Proficiency in MS Office and CRM tools
• Ability to prepare quotations, invoices, and follow up with clients
• Knowledge of printing products is an advantage

Responsibilities

• Handle incoming client inquiries via phone, email, and in person
• Prepare and send quotations, invoices, and delivery notes
• Coordinate with design, production, and logistics teams for order fulfillment
• Maintain accurate records in the CRM system and order tracking sheets
• Follow up with clients on pending orders, payments, and feedback
• Assist the sales team with report preparation and data analysis
• Ensure customer satisfaction by resolving issues promptly and professionally

Skills

Sales coordination

Customer service

Organizational skills

Multitasking

Printing knowledge

Tools

MS Office

CRM tools

Job description

Sales & Marketing Dubai, UAE Full-time · 1–3 years

About This Role

We are looking for a well-organized Sales Co-ordinator to support our sales team and ensure smooth operations from inquiry to delivery. You will play a key role in managing client communications, processing orders, preparing quotations, and coordinating between departments to deliver exceptional customer service.

Key Responsibilities

• Handle incoming client inquiries via phone, email, and in person
• Prepare and send quotations, invoices, and delivery notes
• Coordinate with design, production, and logistics teams for order fulfillment
• Maintain accurate records in the CRM system and order tracking sheets
• Follow up with clients on pending orders, payments, and feedback
• Assist the sales team with report preparation and data analysis
• Ensure customer satisfaction by resolving issues promptly and professionally

Requirements

• Experience in sales coordination or customer service
• Strong organizational and multitasking skills
• Proficiency in MS Office and CRM tools
• Ability to prepare quotations, invoices, and follow up with clients
• Knowledge of printing products is an advantage

Ready to Join MASS ?