Sales Executive - Used Cars

AlFuttaim; Dubai; On-site; AED 78,120 - 133,920; Full time

Job summary

Al‑Futtaim’s Automall in Dubai seeks a Sales Executive to drive used car sales, engage customers, and manage the full journey from enquiry to handover. You will present vehicles, conduct demonstrations, and coordinate test drives while meeting monthly targets and maintaining high customer satisfaction.

The role requires strong communication, a proactive sales mindset, and the ability to upsell finance, insurance, and value-added services within a fast-paced showroom environment.

Qualifications

• Experience in sales or customer-facing roles is preferred.
• Fluent English communication.
• Valid UAE driving licence is mandatory.

Responsibilities

• Greet customers and identify vehicle requirements, budget, and preferences.
• Present used vehicles and explain features, specs, condition and benefits.
• Coordinate test drives and vehicle demonstrations following procedures.
• Follow up with inquiries from showroom, website, and referrals to improve lead conversion.
• Guide customers through the sales journey from enquiry to handover and delivery.
• Explain pricing, promotions, ownership costs, warranties and aftersales services.
• Assist with finance arrangements and coordinate with finance teams for documentation.
• Promote insurance products, accessories and value-added services.

Skills

Sales-Retail

Used car sales

Customer needs assessment

Lead management

Prospect follow-up

Sales conversion

Negotiation

Customer satisfaction

CRM

Product knowledge

Job description

Overview

Sales Executive - Used Cars in Dubai, United Arab Emirates is an automotive hiring opportunity focused on used vehicle sales, customer engagement, lead follow‑up, finance support, insurance products, accessories, and sales target achievement. The role represents Automall throughout the customer journey, from the initial enquiry and vehicle presentation through negotiation, documentation, payment, and final delivery.

Key Responsibilities

• Welcome customers and identify their vehicle requirements, budget, lifestyle needs, and purchasing preferences.
• Present suitable used vehicles from the Automall inventory and explain their features, specifications, condition, and benefits.
• Conduct professional vehicle demonstrations and arrange test drives in line with company procedures.
• Respond promptly to showroom, telephone, website, digital, and referral‑based customer enquiries.
• Maintain regular follow‑up with prospective customers to improve lead conversion.
• Record customer details, preferences, interactions, and next actions accurately within approved systems.
• Achieve or exceed assigned monthly used vehicle sales targets.
• Contribute to customer satisfaction index targets and wider business performance objectives.
• Guide customers through the complete sales journey from initial enquiry to vehicle handover.
• Explain vehicle prices, available promotions, ownership costs, warranties, and aftersales support clearly.
• Assist customers with vehicle finance arrangements in accordance with company and lender requirements.
• Coordinate with finance teams to collect documentation and support application processing.
• Promote suitable motor insurance products, protection plans, accessories, and value‑added services.
• Apply responsible upselling and cross‑selling techniques based on genuine customer needs.
• Handle deposits, cash‑related procedures, and transaction documentation according to approved controls.
• Ensure all customer payments and sales records are processed accurately.
• Prepare and maintain complete sales files, quotation records, approvals, and customer documents.
• Follow company sales policies, procedures, pricing controls, and ethical standards.
• Coordinate with vehicle preparation, registration, finance, insurance, administration, and delivery teams.
• Confirm that sold vehicles are prepared and available for handover within the agreed timeline.
• Explain final documentation, payment details, vehicle features, and ownership information during delivery.
• Maintain contact with customers after vehicle handover where follow‑up is required.
• Resolve straightforward customer concerns promptly and escalates complex matters when necessary.
• Build strong customer relationships that support referrals, repeat purchases, and long‑term loyalty.
• Maintain current knowledge of available used vehicles, model specifications, features, and pricing.
• Track automotive market conditions, customer demand, competitor offers, and used vehicle trends.
• Identify opportunities to promote Automall products and services to different customer segments.
• Continuously improve product knowledge, sales techniques, negotiation ability, and customer handling skills.
• Participate in sales meetings, training sessions, product briefings, and promotional events.
• Maintain a professional showroom presence and support high standards of customer‑facing presentation.
• Work closely with sales managers and colleagues to achieve team and branch objectives.

Ideal Profile

• Previous experience in sales, customer service, retail, fashion, hospitality, real estate, or another customer‑facing business is preferred.
• Automotive sales experience is advantageous but not required.
• Demonstrated understanding of the sales process, including prospecting, needs assessment, presentation, follow‑up, negotiation, and closing.
• Strong customer‑first mindset with the ability to build rapport quickly.
• Confidence when approaching customers, identifying requirements, and presenting suitable solutions.
• Self‑motivated and comfortable working toward individual and team sales targets.
• Resilient and positive when handling objections, competition, and changing customer decisions.
• Strong communication, influencing, and interpersonal skills.
• Fluent English communication skills.
• Ability to explain products, pricing, finance arrangements, and additional services clearly.
• Commercial awareness with the ability to balance customer needs and business objectives.
• Interest in developing detailed automotive product and market knowledge.
• Proactive approach to learning vehicle features, sales systems, and industry trends.
• Good computer proficiency and confidence using digital sales or customer management systems.
• Strong attention to detail when handling customer records, transaction documents, and payments.
• Professional appearance and conduct suitable for a frontline showroom position.
• Ability to work effectively in a competitive and fast‑paced sales environment.
• Valid UAE driving licence is mandatory.
• Flexibility to work according to showroom schedules, including weekends and public holidays where required.

Skill Set

• Sales‑Retail
• Used car sales
• Automotive sales
• Customer needs assessment
• Lead management
• Prospect follow‑up
• Sales conversion
• Vehicle presentation
• Product demonstration
• Test drive coordination
• Negotiation
• Sales closing
• Monthly sales targets
• Customer satisfaction
• Customer retention
• Customer relationship management
• Vehicle finance support
• Insurance product sales
• Automotive accessories
• Value‑added services
• Upselling
• Cross‑selling
• Cash handling
• Sales documentation
• Customer enquiry management
• Product knowledge
• Competitor analysis
• Automotive market awareness
• Customer complaint handling
• Showroom operations
• PC proficiency
• Communication skills
• Influencing skills
• UAE driving licence

Why Join Us

This opportunity provides a direct route into professional used vehicle sales within Dubai's active automotive market. Candidates from other customer‑facing sectors can build a new career while developing expertise in vehicle products, finance solutions, insurance, negotiation, customer relationship management, and target‑based sales. The successful candidate will join a growing Automall operation supported by recognised automotive brands, structured sales processes, experienced colleagues, and a large regional mobility network. The role offers performance‑driven earning potential, continuous product learning, and opportunities to progress into senior sales, team leadership, branch operations, or automotive management positions.

About the Company

Al‑Futtaim Automotive is a major division of Al‑Futtaim Group with operations across the Middle East, Asia, and Africa, covering vehicle distribution, manufacturing, leasing, used vehicle sales, mobility solutions, and aftersales services. The division represents internationally recognised automotive brands and serves customers across passenger cars, sport‑utility vehicles, electric vehicles, motorcycles, commercial vehicles, and industrial equipment, while Automall provides a structured used car buying experience supported by professional sales, finance, insurance, vehicle preparation, and customer service teams.