Room Service Specialist: Guest Care & Orders

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 33,000 - 56,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi is seeking a dedicated Room Service Operator to coordinate all room service requests and ensure immediate action for guest satisfaction.

You will handle order taking and placement, know all menus and promotions, assist guests courteously, maintain grooming standards, answer room service calls, and support the team with additional duties as needed. Training will be provided to uphold SOPs.

Responsibilities

• Take and place room service orders courteously and promptly.
• Know menus and promotions and suggest options to guests.
• Ensure professional appearance and grooming while on duty.
• Answer room service phones when required.
• Report cleanliness and maintenance issues to supervisor.
• Attend regular training on guest care, product knowledge, and SOPs.
• Be flexible to work in other areas as required.

Job description

Saadiyat Rotana Resort & Villas in Abu Dhabi is seeking a dedicated Room Service Operator to coordinate all room service requests and ensure immediate action for guest satisfaction.

You will handle order taking and placement, know all menus and promotions, assist guests courteously, maintain grooming standards, answer room service calls, and support the team with additional duties as needed. Training will be provided to uphold SOPs.