Room Service Operator - Emirati Talent

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 33,000 - 56,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi is seeking a dedicated Room Service Operator to coordinate all room service requests and ensure immediate action for guest satisfaction.

You will handle order taking and placement, know all menus and promotions, assist guests courteously, maintain grooming standards, answer room service calls, and support the team with additional duties as needed. Training will be provided to uphold SOPs.

Responsibilities

• Take and place room service orders courteously and promptly.
• Know menus and promotions and suggest options to guests.
• Ensure professional appearance and grooming while on duty.
• Answer room service phones when required.
• Report cleanliness and maintenance issues to supervisor.
• Attend regular training on guest care, product knowledge, and SOPs.
• Be flexible to work in other areas as required.

Job description

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Operator you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time