Room Service Operator - Emirati Talent

Khalidiya Palace Rayhaan; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Khalidiya Palace Rayhaan is seeking a dynamic Room Service Operator to coordinate all Room Service requests and act swiftly to ensure guest satisfaction. You will handle orders, recommend menu items, and maintain professional appearance while representing the hotel in a multi-cultural environment.

The role emphasizes teamwork, adaptability, and excellent guest service under pressure, with training in SOPs and guest care. Fluency in English and computer skills are essential.

Qualifications

• Degree or diploma in hospitality preferred.
• Good English communication skills are essential.
• Computer knowledge and additional language skills are an advantage.

Responsibilities

• Coordinate all Room Service requests for prompt action.
• Take and place orders courteously and efficiently.
• Know menus and promotions; provide guest recommendations.
• Maintain proper appearance and grooming while on duty.
• Answer Room Service telephones as required.
• Report maintenance issues to supervisor.
• Attend regular training in guest care and product knowledge.

Skills

Customer service

English communication

Teamwork

Adaptability

Guest interaction

Education

Hospitality degree/diploma

Tools

POS systems

Microsoft Office

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Operator you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company's internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork