Room Service Concierge & Order Taker

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi is seeking a courteous Room Service Associate to take and log room service orders, answer questions on menus and wine, and relay special requests to the kitchen. You will log transactions, process payments in MICROS, and maintain a clean work area throughout shifts.

As a non-management, full-time role in a luxury hotel, you will uphold the Gold Standards, ensure guest satisfaction, and work closely with the kitchen and service staff to provide exceptional experiences.

Qualifications

• Education: High school diploma or GED.
• Experience: No related work experience required.

Responsibilities

• Take room service orders over the phone.
• Answer questions on menu selections and wine details.
• Log calls and process all payments in MICROS.
• Notify guests and kitchen of delays or special requests.
• Maintain cleanliness of work areas and adhere to safety policies.
• Provide professional, courteous service and uphold Ritz-Carlton standards.

Skills

Customer service

MICROS system

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Tools

MICROS POS system

Job description

The Ritz-Carlton Abu Dhabi is seeking a courteous Room Service Associate to take and log room service orders, answer questions on menus and wine, and relay special requests to the kitchen. You will log transactions, process payments in MICROS, and maintain a clean work area throughout shifts.

As a non-management, full-time role in a luxury hotel, you will uphold the Gold Standards, ensure guest satisfaction, and work closely with the kitchen and service staff to provide exceptional experiences.