Room Service Guest Experience Coordinator

Al Jaddaf Rotana Dubai; Abu Dhabi; On-site; AED 36,000 - 54,000; Full time

Job summary

Al Jaddaf Rotana Dubai is seeking a dynamic Room Service Order Taker to coordinate all in-room dining requests and ensure swift action for guest satisfaction. You will take and place orders, advise guests on menus and promotions, and maintain a polished appearance on duty.

Expect to answer room service calls, follow SOPs, attend training sessions, and be flexible to assist in other areas when required. A degree or certification is preferred.

Qualifications

• Experience in Food & Beverage service preferred.
• Strong guest service orientation and interpersonal skills.
• Excellent communication and listening abilities.

Responsibilities

• Directly handle order taking and placing, addressing guest requests courteously and promptly.
• Perform tasks as per supervisor instructions and duty schedule.
• Know menus and promotions to advise guests on selections.

Skills

Guest service

Communication

Order taking

Education

Degree / Certification / Diploma

Job description

Al Jaddaf Rotana Dubai is seeking a dynamic Room Service Order Taker to coordinate all in-room dining requests and ensure swift action for guest satisfaction. You will take and place orders, advise guests on menus and promotions, and maintain a polished appearance on duty.

Expect to answer room service calls, follow SOPs, attend training sessions, and be flexible to assist in other areas when required. A degree or certification is preferred.