Room Service Order Taker - Elevate Guest Experience

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 52,000 - 76,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality is seeking a Room Service Order Taker to coordinate all room service requests and ensure guest satisfaction. You will handle orders, be knowledgeable about menus and promotions, and support the team on service excellence.

The role requires strong communication, reliability, and a willingness to work with the hotel team across departments to deliver exceptional guest experiences.

Qualifications

• Diploma or degree in hospitality or vocational training in F&B.
• Previous experience in a similar role.
• Working knowledge of MS Office and guest service standards.

Responsibilities

• Take and place room service orders accurately and promptly.
• Know menus and promotions; upsell to guests when appropriate.
• Answer phones and coordinate with kitchen and service staff.
• Maintain grooming and appearance standards; attend training sessions.
• Collaborate with supervisor and other departments as needed.

Skills

Communication

Interpersonal skills

Education

Diploma / degree in hospitality or vocational training in F&B

Tools

MS Office

Job description

Yas Plaza Hotels by Aldar Hospitality is seeking a Room Service Order Taker to coordinate all room service requests and ensure guest satisfaction. You will handle orders, be knowledgeable about menus and promotions, and support the team on service excellence.

The role requires strong communication, reliability, and a willingness to work with the hotel team across departments to deliver exceptional guest experiences.