Room Service Specialist: Guest-Centric & Fast-Paced

Khalidiya Palace Rayhaan; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Khalidiya Palace Rayhaan is seeking a dynamic Room Service Operator to coordinate all Room Service requests and act swiftly to ensure guest satisfaction. You will handle orders, recommend menu items, and maintain professional appearance while representing the hotel in a multi-cultural environment.

The role emphasizes teamwork, adaptability, and excellent guest service under pressure, with training in SOPs and guest care. Fluency in English and computer skills are essential.

Qualifications

• Degree or diploma in hospitality preferred.
• Good English communication skills are essential.
• Computer knowledge and additional language skills are an advantage.

Responsibilities

• Coordinate all Room Service requests for prompt action.
• Take and place orders courteously and efficiently.
• Know menus and promotions; provide guest recommendations.
• Maintain proper appearance and grooming while on duty.
• Answer Room Service telephones as required.
• Report maintenance issues to supervisor.
• Attend regular training in guest care and product knowledge.

Skills

Customer service

English communication

Teamwork

Adaptability

Guest interaction

Education

Hospitality degree/diploma

Tools

POS systems

Microsoft Office

Job description

Khalidiya Palace Rayhaan is seeking a dynamic Room Service Operator to coordinate all Room Service requests and act swiftly to ensure guest satisfaction. You will handle orders, recommend menu items, and maintain professional appearance while representing the hotel in a multi-cultural environment.

The role emphasizes teamwork, adaptability, and excellent guest service under pressure, with training in SOPs and guest care. Fluency in English and computer skills are essential.