Guest-Centric Room Service Specialist

Rotana Hotels; Abu Dhabi; On-site; AED 40,000 - 70,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a dynamic Room Service Operator to coordinate all room service requests and ensure prompt action for guest satisfaction. You will handle order taking and placing, know menus and promotions, and maintain professional grooming standards while representing the brand.

The role includes answering telephone inquiries, participating in ongoing training, and flexibility to assist in other areas as needed, under the Room Service Manager's guidance.

Responsibilities

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Job description

Rotana Hotels in Abu Dhabi is seeking a dynamic Room Service Operator to coordinate all room service requests and ensure prompt action for guest satisfaction. You will handle order taking and placing, know menus and promotions, and maintain professional grooming standards while representing the brand.

The role includes answering telephone inquiries, participating in ongoing training, and flexibility to assist in other areas as needed, under the Room Service Manager's guidance.