Room Service Associate: Upsell & Guest Delight

Kempinski Hotels; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Kempinski Hotels in Dubai seeks a Room Service Waiter to deliver courteous, professional service in the assigned outlet, aligning with Kempinski’s standards and guest expectations. You will know the menu, offer upsells, and ensure timely, accurate service to every guest.

Reporting to the Room Service management, you will maintain cleanliness, handle guest inquiries, operate the POS system, and assist in opening and closing duties.

Qualifications

• The service team is well managed, having delegated the appropriate tasks to the team members.
• A High quality of product and service is maintained in the outlet.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

Responsibilities

• Reporting to Assistant Room Service Manager & Room Service Manager.
• A courteous, professional and efficient service is provided at all times.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Ensure that food & beverage service is available for all hotel rooms & suites.
• Correct Service procedures as per the outlines standard of performance
• Ensure communication between Kitchen, Order taker and service team members.

Job description

Kempinski Hotels in Dubai seeks a Room Service Waiter to deliver courteous, professional service in the assigned outlet, aligning with Kempinski’s standards and guest expectations. You will know the menu, offer upsells, and ensure timely, accurate service to every guest.

Reporting to the Room Service management, you will maintain cleanliness, handle guest inquiries, operate the POS system, and assist in opening and closing duties.