Guest Experience Waiter | Upsell & Service Pro

Kempinski Hotel; Abu Dhabi; On-site; AED 33,000 - 47,000; Full time

Job summary

Kempinski Hotel Abu Dhabi is seeking a courteous and professional Waiter/Waitress to serve food and beverages in the assigned outlet, ensuring guest satisfaction and upselling in line with Kempinski’s DNA values.

You will report to Head Waiter / Supervisor and provide efficient service, stay knowledgeable about all hotel services and products, operate the POS system, and assist with opening and closing procedures.

Qualifications

• Courteous, professional service at all times.
• Knowledge of hotel services and products.
• Ability to upsell and offer alternatives.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Handle guest enquiries courteously and report feedback to supervisors.
• Operate the POS system and handle transactions.
• Follow opening and closing procedures for the outlet.
• Maintain cleanliness and organization of the work area.
• Monitor supplies and reduce wastage.

Skills

Customer service

Upselling

POS system operation

Tools

POS system

Job description

Kempinski Hotel Abu Dhabi is seeking a courteous and professional Waiter/Waitress to serve food and beverages in the assigned outlet, ensuring guest satisfaction and upselling in line with Kempinski’s DNA values.

You will report to Head Waiter / Supervisor and provide efficient service, stay knowledgeable about all hotel services and products, operate the POS system, and assist with opening and closing procedures.