Guest-Focused F&B Waiter | Upsell & Service Pro

Kempinski Hotel; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Kempinski Hotel in Dubai seeks a customer-focused F&B associate to deliver courteous service and drive sales in the assigned outlet. You will maintain product knowledge, upsell effectively, and ensure cleanliness and efficiency in opening/closing procedures while liaising with supervisors.

Strong English skills and team collaboration are essential. Experience in an F&B role and familiarity with a hotel POS system will support success in this position, along with a professional and ethical

Qualifications

• Experience in an F&B service role.
• Excellent English oral and written skills; additional language is an advantage.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Excellent organizational and time management skills.
• Professional, confidential and ethical approach at all times.
• Ability to identify and delegate tasks effectively.

Responsibilities

• Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Assist in carrying out scheduled inventories of products and operating equipment.

Skills

F&B service

English skills

Upselling

POS system

Time management

Customer service

Tools

POS system

Job description

Kempinski Hotel in Dubai seeks a customer-focused F&B associate to deliver courteous service and drive sales in the assigned outlet. You will maintain product knowledge, upsell effectively, and ensure cleanliness and efficiency in opening/closing procedures while liaising with supervisors.

Strong English skills and team collaboration are essential. Experience in an F&B role and familiarity with a hotel POS system will support success in this position, along with a professional and ethical