Roles in Front Office – Recruitment Day at Emaar Hospitality Group

Emaar Hospitality Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking a Guest Experience Coordinator to ensure exceptional guest experiences throughout their stay. The ideal candidate will have at least 1 year of front office experience in a 5-star environment and possess a high school diploma, ideally with further qualifications in hotel management. This role requires a proactive and service-oriented individual who can coach staff and handle guest feedback effectively. Competitive compensation is offered, along with a dynamic work environment.

Qualifications

• Experience in front office in a 5 star hospitality industry for at least 1 year.
• Ability to oversee and ensure operational tasks in Front Office align with service standards.
• Skills in coaching and training on-the-job.

Responsibilities

• Deliver a flawless stay experience throughout the Guest journey.
• Ensure all operational tasks in Front Office are conducted in line with service standards.
• Provide constructive feedback on hotel processes.
• Prevent complaints and ensure adequate service recovery.

Skills

Genuine service personality

High Emotional Intelligence (EQ)

Communication

Proactive approach

Education

High School Diploma

College Degree in Hotel Management or related field

Job description

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly‑owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought‑after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

ABOUT THE FUNCTION

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality, with high EQ.
• Minimum 1 year of experience in front office in a 5 star hospitality industry.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
• Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
• Coaching and training on‑the‑job.
• Providing constructive feedback (on‑ and off‑the‑job).
• Analyzing operations and assigning resources accordingly.
• Conducting huddles during shifts to ensure seamless communication.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro‑actively communicate with fellow Ambassadors, always with the guest’s interests at heart.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.