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Retail Sr. Associate / AM (IT)

Ultiwise Consult

Dubai

On-site

AED 120,000 - 200,000

Full time

Yesterday
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Job summary

A leading IT consultancy in Dubai seeks a Senior Associate / AM in IT to provide support for retail systems and manage network infrastructures. The role demands 8-12 years of experience in IT Infrastructure or End User Support, strong knowledge of networking, firewalls, and POS hardware, along with excellent troubleshooting and communication skills. This position offers a budget of up to AED 10,000, focusing on retail IT environments and multi-store operations.

Qualifications

  • 8-12 years of hands-on experience in IT infrastructure or end-user support.
  • Experience supporting multi-store operations.
  • Strong exposure to retail IT environments.

Responsibilities

  • Provide L2 / L3 end-user support for stores and corporate users.
  • Manage and troubleshoot store and office networks.
  • Coordinate with vendors and ensure SLA adherence.

Skills

IT Infrastructure support
Networking knowledge
Troubleshooting skills
Communication skills
POS hardware support
Retail IT environments
Job description

Job Description

Senior Associate / AM - IT - Budget upto AED 10,000 (Sports-Retail MANDATORY)

Key Responsibilities
  • Provide L2 / L3 end-user support for stores and corporate users
  • Support retail systems and POS environments (hardware & basic application support)
  • Manage and troubleshoot store and office networks (LAN, WAN, Wi-Fi)
  • Handle firewalls, routers, switches, and ISP coordination
  • Support desktops, laptops, printers, scanners, and peripherals
  • Assist with store openings, rollouts, and upgrades
  • Coordinate with vendors and ensure SLA adherence
Required Skills & Experience
  • 8-12 years of hands-on experience in IT Infrastructure / End User Support
  • Strong exposure to Retail IT environments
  • Good knowledge of networking, firewalls, POS hardware, and desktops
  • Experience supporting multi-store operations
  • Strong troubleshooting and communication skills
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