Retail Sr. Associate / AM (IT)

Ultiwise Consult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT consultancy in Dubai seeks a Senior Associate / AM in IT to provide support for retail systems and manage network infrastructures. The role demands 8-12 years of experience in IT Infrastructure or End User Support, strong knowledge of networking, firewalls, and POS hardware, along with excellent troubleshooting and communication skills. This position offers a budget of up to AED 10,000, focusing on retail IT environments and multi-store operations.

Qualifications

• 8-12 years of hands-on experience in IT infrastructure or end-user support.
• Experience supporting multi-store operations.
• Strong exposure to retail IT environments.

Responsibilities

• Provide L2 / L3 end-user support for stores and corporate users.
• Manage and troubleshoot store and office networks.
• Coordinate with vendors and ensure SLA adherence.

Skills

IT Infrastructure support

Networking knowledge

Troubleshooting skills

Communication skills

POS hardware support

Retail IT environments

Job description

Job Description

Senior Associate / AM - IT - Budget upto AED 10,000 (Sports-Retail MANDATORY)

Key Responsibilities

• Provide L2 / L3 end-user support for stores and corporate users
• Support retail systems and POS environments (hardware & basic application support)
• Manage and troubleshoot store and office networks (LAN, WAN, Wi-Fi)
• Handle firewalls, routers, switches, and ISP coordination
• Support desktops, laptops, printers, scanners, and peripherals
• Assist with store openings, rollouts, and upgrades
• Coordinate with vendors and ensure SLA adherence

Required Skills & Experience

• 8-12 years of hands-on experience in IT Infrastructure / End User Support
• Strong exposure to Retail IT environments
• Good knowledge of networking, firewalls, POS hardware, and desktops
• Experience supporting multi-store operations
• Strong troubleshooting and communication skills