Sales Executive - Automotive Retail Sales

AlFuttaim; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Al-Futtaim Group is seeking a customer-focused Sales Executive to support automotive retail sales operations in Dubai. You will guide customers through vehicle options, explain features, and maintain high standards of service throughout the sales process.

The role requires effective negotiation, accurate sales administration, and a results-driven approach to achieve sales targets and CSI objectives.

Qualifications

• Minimum 1 year of experience in a similar retail sales position.
• Degree-level education is preferred.
• Experience working in a customer-facing sales environment.
• Strong negotiation and communication skills.
• Good knowledge of Microsoft Office applications.
• Ability to manage and enter sales information accurately.
• Understanding of customer service and relationship-building principles.
• Willingness to continuously develop automotive product knowledge and sales techniques.

Responsibilities

• Achieve or exceed allocated vehicle sales targets.
• Maintain company-prescribed sales standards and professional conduct.
• Identify customer requirements and recommend suitable automotive products.
• Provide detailed product guidance to support informed purchasing decisions.
• Apply effective selling and negotiation techniques during customer interactions.
• Follow established sales procedures and business objectives.

Skills

Negotiation

Communication

Customer service

Education

Degree-level education

Tools

Microsoft Office

Job description

Sales Executive - Automotive Retail Sales Job Snapshot - Role: Sales Executive - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Sales-Retail - Experience: Minimum 1 year in a similar retail sales position - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Al-Futtaim Group is seeking a customer-focused Sales Executive to support automotive retail sales operations in Dubai, United Arab Emirates. The Sales Executive will be responsible for achieving allocated sales targets, building strong customer relationships and delivering a professional vehicle purchasing experience. The role requires a combination of product knowledge, effective negotiation, customer service and accurate sales administration. You will guide customers through available vehicle options, explain relevant product features and maintain high standards of service throughout the sales process. You will also manage sales prospects, maintain accurate customer information and follow established company procedures for cash and credit transactions. Success in this position requires a results-driven approach, strong communication skills and a commitment to achieving both sales performance and Customer Satisfaction Index (CSI) objectives.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Sales-Retail
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Vehicle Sales and Target Achievement

• Achieve or exceed allocated vehicle sales targets.
• Maintain company-prescribed sales standards and professional conduct.
• Identify customer requirements and recommend suitable automotive products.
• Provide detailed product guidance to support informed purchasing decisions.
• Apply effective selling and negotiation techniques during customer interactions.
• Contribute to sales performance while maintaining the company 's brand image and reputation.
• Follow established sales procedures and business objectives.

Customer Satisfaction and Relationship Management

• Deliver a professional and customer-focused experience throughout the vehicle sales process.
• Build positive relationships with prospective and existing customers.
• Understand customer needs and provide clear information about vehicle features and available options.
• Achieve or exceed assigned Customer Satisfaction Index (CSI) objectives.
• Maintain high customer service standards during sales enquiries and transactions.
• Encourage customer satisfaction, repeat purchases and long-term relationships.
• Address customer questions professionally and communicate relevant product information accurately.

Sales Prospecting and Lead Management

• Follow company-approved sales and prospecting systems.
• Identify and engage potential customers to support sales growth.
• Achieve or exceed assigned prospecting targets.
• Record customer prospects accurately in the designated sales system.
• Maintain organized and current customer information.
• Follow up on sales opportunities to support customer conversion.
• Ensure accuracy when entering, updating and managing sales data.
• Use prospecting information effectively to support sales activities and business objectives.

Cash and Credit Control

• Follow established company procedures when handling cash and credit customers.
• Ensure sales transactions comply with applicable internal financial controls.
• Maintain accurate information and documentation relating to customer transactions.
• Apply approved procedures to help minimize financial risk.
• Coordinate with relevant colleagues when transaction clarification or assistance is required.
• Maintain a responsible and accurate approach to sales administration.

Automotive Product Knowledge and Market Awareness

• Develop and maintain detailed knowledge of the automotive product range.
• Stay informed about vehicle features and relevant product developments.
• Monitor automotive industry trends and changing customer preferences.
• Continuously improve product presentation and selling techniques.
• Apply current product knowledge when advising customers.
• Participate in ongoing learning to strengthen sales performance and customer handling skills.
• Maintain awareness of developments that may influence customer purchasing decisions.

Sales Standards and Professional Conduct

• Represent the company and its automotive brands professionally.
• Follow prescribed sales processes and customer service standards.
• Maintain accurate records of customer enquiries and sales activities.
• Demonstrate a customer-first approach during all sales interactions.
• Communicate clearly and professionally with customers and colleagues.
• Support consistent service quality and the achievement of business objectives.

Required Qualifications and Experience

• Minimum 1 year of experience in a similar retail sales position.
• Degree-level education is preferred.
• Experience working in a customer-facing sales environment.
• Strong negotiation and communication skills.
• Good knowledge of Microsoft Office applications.
• Ability to manage and enter sales information accurately.
• Understanding of customer service and relationship-building principles.
• Willingness to continuously develop automotive product knowledge and sales techniques.

Required Skills and Competencies

Sales and Negotiation

• Strong negotiation and influencing skills.
• Ability to understand customer requirements and recommend appropriate products.
• Results-driven approach to achieving assigned sales targets.
• Confidence in presenting product features and benefits.
• Ability to support purchasing decisions through clear and professional communication.

Customer Service

• Customer-first approach to sales interactions.
• Strong interpersonal and relationship-building skills.
• Commitment to achieving customer satisfaction objectives.
• Ability to communicate professionally with prospective and existing customers.
• Focus on delivering a positive and consistent customer experience.

Sales Systems and Administration

• Ability to maintain accurate customer and prospect records.
• Good understanding of sales prospecting and lead management activities.
• Proficiency in Microsoft Office applications.
• Attention to detail when entering and updating sales information.
• Ability to follow established cash and credit procedures.

Communication and Professional Development

• Excellent written and verbal communication skills.
• Willingness to improve product knowledge and selling techniques.
• Ability to adapt to automotive market developments.
• Professional approach to representing the company and its brands.
• Commitment to maintaining high standards of sales performance and customer service.

About the Role

This Sales Executive position combines automotive product guidance, retail sales performance and customer relationship management. The role emphasizes achieving sales volume targets while maintaining customer satisfaction and complying with company sales and financial procedures. Accurate prospect management, effective negotiation and continuous product learning are important to success. The Sales Executive is expected to contribute to the company 's commercial objectives while protecting its brand reputation through professional customer interactions and consistent service standards.