Retail Banking Service Specialist - UAE

HSBC; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A global banking corporation in Dubai is seeking a Retail Service Officer to enhance customer service within its International Wealth and Premier Banking unit. The successful candidate will be responsible for supporting frontline teams in addressing customer queries, executing service requests, and ensuring adherence to policies for optimal operational efficiency. Candidates must possess a graduation degree and be proficient in English to provide excellent service across multiple channels while collaborating with diverse stakeholders.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive workplace culture

Qualifications

• Experience of handling & serving customers via email, phone line and face to face meetings when required.
• Excellent command in spoken and written English.
• Customer-centric and ready to go an extra mile to provide best in class service to clients.

Responsibilities

• Ensure exceptional customer service and operational efficiency.
• Support frontline teams in handling customer queries and complaints.
• Execute all kinds of service requests received from customers and frontline staff.

Skills

Customer service

Problem-solving

Collaboration

Sales support

Education

Graduation degree

Tools

HUB

SFE

GWIS

MMX

AAPs

IQueue

Job description

A global banking corporation in Dubai is seeking a Retail Service Officer to enhance customer service within its International Wealth and Premier Banking unit. The successful candidate will be responsible for supporting frontline teams in addressing customer queries, executing service requests, and ensuring adherence to policies for optimal operational efficiency. Candidates must possess a graduation degree and be proficient in English to provide excellent service across multiple channels while collaborating with diverse stakeholders.