Resident Experience Leader

AccorHotels Middle East; Dubai; On-site; AED 1,500,000 - 2,000,000; Full time

Job summary

Mama Shelter Dubai is seeking a Resident Manager to be the heart of the residential experience, overseeing operations and leading your Gang to deliver seamless, personal stays for residents.

You'll build genuine relationships with long-term residents, manage leasing activities, occupancy, and revenue metrics, while maintaining high standards of cleanliness, safety, and service across all residential spaces.

Qualifications

• Leadership demonstrated in a high-volume hotel or hospitality setting.
• Genuine passion for guest experiences and service excellence.
• Strong problem-solving with calm, creative decision-making.
• Understanding of occupancy, revenue, costs, and operations performance.
• Ability to stay composed under pressure and manage changing demands.
• Team player who supports and develops a cohesive team.
• Honesty, professionalism, accountability, and respect in leadership.

Responsibilities

• Oversee day-to-day residential operations and lead the Gang with energy and confidence.
• Build genuine relationships with long-term residents and ensure warm, personal interactions.
• Lead, coach, and develop the residential services team across Housekeeping, Maintenance, and Concierge.
• Oversee leasing activities, renewals, occupancy records, and tenant relations.
• Monitor occupancy, revenue, billing, rates, discounts, and costs to support financial performance.
• Ensure residential units and facilities meet high standards of cleanliness, safety, and regulatory compliance.
• Resolve operational challenges in collaboration with the GM and department heads.

Skills

Leadership

Hospitality

Problem-solving

Business acumen

Teamwork

Integrity

Job description

Mama Shelter Dubai is seeking a Resident Manager to be the heart of the residential experience, overseeing operations and leading your Gang to deliver seamless, personal stays for residents.

You'll build genuine relationships with long-term residents, manage leasing activities, occupancy, and revenue metrics, while maintaining high standards of cleanliness, safety, and service across all residential spaces.