Resident Experience Captain

Mama-Shelter; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Reliable & consistent

People person

Build connections

Team energy

Family-like atmosphere

Job summary

Mama Shelter Dubai invites a Resident Manager to lead the residential operations, shaping a home-away-from-home for residents and guests. You’ll captain the Residence, coach the Gang, and ensure seamless, personal service that reflects the MAMA spirit.

You’ll oversee leasing, resident journey, and daily operations while maintaining high standards of cleanliness, safety, and efficiency. Join a vibrant team in Dubai focused on memorable experiences and community.

Qualifications

• 2–3 years of leadership experience in a high-volume hotel or hospitality environment.
• Passion for hospitality and guest experiences.
• Problem solving and calm under pressure.
• Strong understanding of occupancy, revenue, costs, and operations.
• Team player who supports the Gang and leads by example.
• High integrity, honesty, professionalism and respect.

Responsibilities

• Oversee day-to-day residential operations and lead the Gang.
• Build relationships with long-term residents and ensure personal service.
• Lead, coach, and develop Housekeeping, Maintenance, and Concierge teams.
• Oversee check-ins, check-outs, and resident requests.
• Monitor occupancy, revenue, billing, rates, and costs.
• Ensure cleanliness, health, safety, and regulatory compliance.
• Collaborate with the General Manager to resolve challenges.
• Maintain Mama spirit and a positive community vibe.

Skills

Leadership

Hospitality mindset

Problem solving

Team player

Customer service

Business acumen

Job description

Mama Shelter Dubai invites a Resident Manager to lead the residential operations, shaping a home-away-from-home for residents and guests. You’ll captain the Residence, coach the Gang, and ensure seamless, personal service that reflects the MAMA spirit.

You’ll oversee leasing, resident journey, and daily operations while maintaining high standards of cleanliness, safety, and efficiency. Join a vibrant team in Dubai focused on memorable experiences and community.