Residence Experience Manager

AccorHotel; Dubai; On-site; AED 420,000 - 520,000; Full time

Job summary

Mama Shelter Dubai is seeking a Resident Manager to lead the heart of our residential experience. You will oversee daily operations, build genuine resident relationships, and inspire your Gang to deliver seamless, personal service every day.

Lead Housekeeping, Maintenance, and Concierge with energy and integrity, monitor occupancy and costs, and ensure safety and quality standards while maintaining a warm, home-like atmosphere for long-term residents.

Qualifications

• 2-3 years of leadership experience in a high-volume hotel or hospitality environment.
• Passion for creating home-away-from-home experiences for residents.
• Strong problem-solving skills with calm, creative thinking under pressure.
• Solid understanding of occupancy, revenue, costs, and operational performance.
• Team player who supports the Gang and exemplifies integrity.

Responsibilities

• Oversee day-to-day residential operations with passion and confidence.
• Lead, coach, and develop the residential services team (Housekeeping, Maintenance, Concierge).
• Own the resident journey: check-ins, renewals, requests, and follow-ups.
• Monitor occupancy, revenue, billing, rates, inventory, and costs.
• Ensure facilities meet highest standards of cleanliness, safety, and compliance.

Skills

Leadership

Hospitality

Problem solving

Team leadership

Customer service

Job description

Mama Shelter Dubai is seeking a Resident Manager to lead the heart of our residential experience. You will oversee daily operations, build genuine resident relationships, and inspire your Gang to deliver seamless, personal service every day.

Lead Housekeeping, Maintenance, and Concierge with energy and integrity, monitor occupancy and costs, and ensure safety and quality standards while maintaining a warm, home-like atmosphere for long-term residents.