Resident Experience Leader

MAMA SHELTER; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Mama Shelter Dubai is seeking a Resident Manager to be the heart of our residential experience, overseeing daily operations, guest relations, and the Gang.

You will lead, coach, and develop Housekeeping, Maintenance, and Concierge teams, ensuring seamless stays, personal service, and adherence to Mama vibes.

The role emphasizes leadership, reliability, and strong hospitality instincts to build long-term resident relationships and drive performance.

Qualifications

• 2–3 years of leadership experience in a high-volume hotel or hospitality setting.
• Strong hospitality mindset with a guest-centric approach.
• Problem-solving mindset with calm, creative thinking.
• Understanding of occupancy, revenue, and operating costs.
• Ability to lead and develop a diverse team to deliver exceptional service.

Responsibilities

• Oversee daily residential operations and guest experiences.
• Lead and develop the Residence Gang including Housekeeping, Maintenance, and Concierge.
• Manage leasing activities, renewals, and tenant relations while ensuring policy compliance.
• Monitor occupancy, revenue, billing, and operational costs to support financial performance.
• Ensure maintenance of units and facilities meets high standards of cleanliness and safety.

Skills

Leadership

Hospitality

Problem Solving

Business Acumen

Teamwork

Integrity

Job description

Mama Shelter Dubai is seeking a Resident Manager to be the heart of our residential experience, overseeing daily operations, guest relations, and the Gang.

You will lead, coach, and develop Housekeeping, Maintenance, and Concierge teams, ensuring seamless stays, personal service, and adherence to Mama vibes.

The role emphasizes leadership, reliability, and strong hospitality instincts to build long-term resident relationships and drive performance.