Reservations Supervisor

Rotana; Abu Dhabi; Vor Ort; AED 67.000 - 112.000; Vollzeit

Zusammenfassung

Rotana is seeking a guest-focused Revenue professional for on-site work at Park Rotana & Park Arjaan in Abu Dhabi. The role requires experience in hotel reservations, strong English skills, and a proactive approach to rate management and guest service.

Based in Abu Dhabi, the position involves coordinating with sales, front desk, and transportation teams to ensure seamless guest experiences while maintaining Rotana standards and driving revenue opportunities.

Qualifikationen

• Previous experience in hotel reservations.
• High school or equivalent; degree within the hospitality field.

Aufgaben

• Check no-show and pending reservations.
• Review VIP arrivals, special requests and traces.
• Review reservations for next two weeks and inform sales to fulfill leads.
• Demonstrate product knowledge, understand rate structure and apply rate management.
• Monitor visas and expiring visas and advise on exit as needed.
• Send confirmations for new reservations and follow up with unconfirmed bookings.
• Answer all calls per Rotana standards; input fax details and monitor emails.

Kenntnisse

English proficiency

Teamwork

Planning

Supervising people

Supervising operations

Effective communication

Drive for results

Customer focus

Ausbildung

High school or equivalent; hospitality degree preferred

Jobbeschreibung

Job Description / Role:

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Park Rotana & Park Arjaan, Abu Dhabi.

Key Responsibilities:

• Check the no show record as well as pending reservation
• Check the VIP arrival, special requests and check traces to action
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa's which need to exit the country
• Ensure to send confirmation for new reservation and follow up those without correspondence
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize transportation with the hotel driver and follow up on the information provided

Experience Required:

Previous experience in hotel reservations.

Education Qualifications:

High school or equivalent; degree within the hospitality field.

Skills Required:

• Written and oral proficiency in English
• Teamwork
• Planning for Business
• Supervising People
• Supervising Operations
• Effective Communication
• Drive for Results
• Customer Focus

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 5 October 2026

Job Reference/ID: JB5490683

Employment / Job Type: Full Time

Nationality: GCC National

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry:

Hospitality

Department / Functional Area:

Revenue

Closing Date: 6 December 2026