Reservations Agent

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Job summary

Saadiyat Rotana Resort & Villas is seeking a Reservations Agent who delivers high levels of guest service and efficient reservation handling. You will manage reservations from multiple channels, maintain accurate room status, and apply promotions and rate structures to maximize revenue.

The ideal candidate has a hospitality qualification and experience in reservations, with strong English communication. Knowledge of additional languages is a plus and a proactive, customer-focused approach is

Qualifications

• Diploma or degree in hospitality is required.
• Experience with hotel reservations is preferred.
• Proficient in English; additional languages are a plus.

Responsibilities

• Process and confirm guest room reservations by phone, letter or fax.
• Input reservations into the system and handle inquiries and requests.
• Stay updated on promotions and rate structures; apply rates accurately.
• Demonstrate product knowledge and upsell when appropriate.
• Maintain filing systems and generate reports as needed.
• Promote good public relations and maximize business.
• Keep an accurate room status and monitor emails/voicemails

Skills

Customer focus

Teamwork

Taking responsibility

Adaptability

Communication skills

Education

Diploma/degree in hospitality

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as- 

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus