Spa Receptionist

Rotana; Abu Dhabi; On-site; AED 78,000 - 106,000; Full time

Job summary

Rotana Beach Abu Dhabi is seeking dynamic spa professionals to join our on-site team in Abu Dhabi. The role involves welcoming guests, handling reservations and payments, promoting spa services, and maintaining locker and reception areas to ensure a smooth guest experience.

The ideal candidate has hotel experience, a diploma or degree in hospitality, strong English communication, and a collaborative mindset to deliver exceptional service at our wellness facilities.

Qualifications

• Previous work experience within a hotel.
• Diploma / degree in hospitality.
• Good written and verbal English communication skills.
• Strong interpersonal abilities.
• Ability to handle complaints.
• Teamwork and taking responsibility.

Responsibilities

• Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all activities and services that are offered within the Spa
• Post charges in micros that may incurred by guests and carry out correct accounting procedures
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Skills

English

Interpersonal skills

Complaint handling

Job understanding

Teamwork

Responsibility

Education

Diploma in Hospitality

Job description

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 28 August 2026

Job Reference/ID: JB5479235

Job Description / Role:

We are currently looking for dynamic, and self motivated Spa professionals who want to move their careers forward.

This position is based at Beach Rotana Abu Dhabi.

Key Responsibilities:

• Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all activities and services that are offered within the Spa
• Post charges in micros that may incurred by guests and carry out correct accounting procedures
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Experience Required: Previous work experience within a hotel.

Education Qualifications: Diploma / degree in hospitality.

Skills Required:

• Good written and verbal English communication skills
• Strong interpersonal abilities
• Ability to handle complaints
• Understanding the job
• Teamwork
• Taking responsibility

Employment / Job Type: Full Time

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Recreation

Closing Date: 28 October 2026