Reservations Agent at Holiday Inn Abu Dhabi

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking a dynamic Reservations Agent. In this role, you will manage individual and group reservations while ensuring exceptional service throughout the booking process. Your responsibilities include handling inquiries via phone and email, upselling hotel services, and collaborating with various departments to create memorable guest experiences. This position offers a highly competitive salary and benefits in a vibrant work environment.

Benefits

Competitive salary

Career development opportunities

Employee benefits package

Qualifications

• Strong communication skills to connect with guests positively.
• Ability to manage reservations with accuracy and professionalism.
• Experience in the hospitality industry is a plus.

Responsibilities

• Manage FIT and group reservations with attention to detail.
• Provide exceptional service throughout the booking process.
• Collaborate with various departments to enhance guest experience.

Skills

Proactive communication

Time management

Attention to detail

Upselling skills

Job description

About Us

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

Holiday Inn Abu Dhabi, is looking for a dynamic and highly motivated Reservations Agent to join our dynamic team! Holiday Inn is the first of its brand in Abu Dhabi. The hotel places you right at the heart of the city’s cultural and business landmarks. Located just 5 minutes from ADNEC and 10 minutes from the iconic Sheikh Zayed Grand Mosque, the hotel offers a prime setting for business, leisure, and exploring the best of Abu Dhabi. With vibrant dining, relaxing leisure facilities, and versatile event spaces, we deliver genuine hospitality that feels like home.

What’s the job?

Step into the role of Reservations Agent, where your proactivity, adaptability, and quick learning will make you an indispensable part of our team. In this exciting position, you’ll ensure smooth, seamless operations while delivering exceptional service at every step. You’ll manage FIT reservations, handling individual bookings with accuracy and care. You’ll also take charge of group reservations—from the very first inquiry to final confirmation—coordinating room blocks, event spaces, and special requests by working closely with multiple departments.

Above all, you’ll be a trusted point of contact for both group and individual guests, answering questions, resolving concerns, and creating a positive, memorable experience throughout the entire booking journey.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Creating unforgettable impressions for our guests through warm, genuine communication and exceptional attention to detail.
• Managing reservation inquiries across phone, email, and online platforms with professionalism, speed, and accuracy.
• Playing a key part in maximizing revenue by confidently upselling rooms, packages, and hotel services while ensuring every booking is flawlessly processed and aligned with hotel standards.
• Collaborating with the Front Office, Sales, and Revenue teams to deliver a seamless, memorable guest experience from start to finish.
• Staying on top of room categories, rates, and special promotions and responding to guest requests or concerns with courtesy and urgency, ensuring satisfaction at every touchpoint.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Hit the ‘Apply’ button and start your journey with us today.

We are an equal opportunity employer.